Kaitlyn Cardenas
Greater Sudbury
Summary
Experienced with managing booking systems and client communications. Utilizes strong organizational skills to ensure seamless scheduling and customer satisfaction. Knowledge of conflict resolution and multitasking in high-pressure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Facility Booking Clerk
The City Of Greater Sudbury
04.2023 - Current
- Prepared detailed monthly and bi-weekly facility reports for staff insights.
- Excellent knowledge of the Xplor recreation booking system.
- Obtained necessary permits for events.
- Enhanced productivity by multitasking with phone calls, emails, and walk in inquiries.
- Supported colleagues during peak times by offering assistance where needed, fostering a positive work environment and ensuring efficient workflow.
- Ensured timely communication with clients, confirming reservation details and addressing any concerns or changes.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Processed post-dated cheques and security deposits.
- Prepared documents for team meetings and trainings sessions to continually improve our overall understanding and performance as team.
- Trained new staff members on booking procedures, ensuring consistent quality across all team members.
- Provided exceptional customer service while resolving conflicts or issues related to reservations or cancellations.
Specialty Rental Staff
The City Of Greater Sudbury
12.2021 - 03.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Sorted through Xplor recreation in order to find customer tickets and passes in a timely manner.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Completed daily tally sheets and balanced cash.
- Sized rental equipment at a face pace to meet service levels and handle customer influx.
- Leveraged POS system to sell tickets, passes and rental equipment.
Sales Associate
Chapters Bookstore
10.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Food Preparation Worker
Jessinik Fish Market
05.2022 - 09.2022
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Prepared a variety of foods such as poutine, fish and chips and shrimp dinners
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Expedited orders accurately, streamlining kitchen processes and reducing wait times for customers.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Assisted in setting up and breaking down kitchen stations.
Education
High School Diploma -
St. Charles College
Greater Sudbury, ON06-2022
Skills
- Office administration
- Reservation software expertise
- Data entry proficiency
- Accuracy and precision
- Payment processing
- Teamwork and collaboration
- Microsoft 365 knowledge
- Phone and email etiquette
- CRM software
- Safe food handling
Certification
- WHMIS
- First Aid/ CPR
- Smart Serve Certificate
Timeline
Facility Booking Clerk
The City Of Greater Sudbury
04.2023 - Current
Sales Associate
Chapters Bookstore
10.2022 - 01.2023
Food Preparation Worker
Jessinik Fish Market
05.2022 - 09.2022
Specialty Rental Staff
The City Of Greater Sudbury
12.2021 - 03.2023
High School Diploma -
St. Charles College
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