Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Takes initiative in work to meet team goals. Committed to personal and professional growth and trauma informed practice.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Manager of Retail Sales and Programs
Battered Women's Support Services
Vancouver, BC
03.2023 - 08.2023
Resolved volunteer conflicts, actively listening to concerns and finding appropriate middle ground.
Onboarded new volunteers with training and new hire documentation.
Maintained professional, organized, and safe environment for over 75 volunteers as well as patrons.
Accomplished multiple tasks within established timeframes.
Accepted feedback and showed initiative to make improvements.
Devised feedback for staff to address performance issues and conducted follow up procedures.
Women’s Support Worker Volunteer
Elizabeth Fry Society
New Westminster, BC
06.2022 - 03.2023
Resolves problems and manages challenging client behaviors with trauma-informed de-escalation skills.
Works well in team setting, providing support and guidance to both colleagues and clients.
Takes on extra tasks such as onboarding and training new volunteers.
Passionate about being part of a community dedicated to the betterment of women suffering from addictions, homelessness, domestic violence and trauma.
Resale Store Owner
Community Closet
White Rock, BC
06.2019 - 08.2021
Established and maintained relationships with new and returning consignors and customers.
Oversaw business budget planning and administration, accounting functions, and purchasing.
Studied market to determine optimal pricing of goods and keep seasonally appropriate inventory at optimum levels.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Successfully implemented zero-waste strategy.
Project Coordinator
Generation Maintenance
Coquitlam, BC
02.2015 - 12.2017
Acted as sole proprietor with all associated responsibilities and performed full time field work tasks.
Kept projects on schedule by managing deadlines and adjusting workflows while adapting to frequent changes, delays and unexpected events.
Maintained database and spreadsheets with accurate inventory and status.
Tracked hours and expenses to keep project on task and within budgetary parameters, and managed payroll and scheduling for entire team.
Education
Bachelor in Social Work - Social Services Worker
University of The Fraser Valley
Abbotsford, BC
09.2022 - Current
Associate of Science - Biology
Douglas College
New Westminster, BC
09.2012 - 02.2015
Skills
Leadership
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Timeline
Manager of Retail Sales and Programs
Battered Women's Support Services
03.2023 - 08.2023
Bachelor in Social Work - Social Services Worker
University of The Fraser Valley
09.2022 - Current
Women’s Support Worker Volunteer
Elizabeth Fry Society
06.2022 - 03.2023
Resale Store Owner
Community Closet
06.2019 - 08.2021
Project Coordinator
Generation Maintenance
02.2015 - 12.2017
Associate of Science - Biology
Douglas College
09.2012 - 02.2015
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