STEPHANIE PRATCH
Summary
Dedicated customer service professional specializing in office management and excelling at multi tasking. Skilled in both independent and team settings, with proven ability to maintain a positive and collaborative environment while cultivating personable interactions.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Lavender & Lace Boutique
05.2021 - Current
- Provide excellent customer care by responding to requests, concerns, assisting with product selection and handling ordering functions.
- Prime customer contact on all social platforms coordinating end to end order processing.
- Inventory control including, but not limited to return/new product assignment and product picking/shipment.
Vision Centre Associate
Walmart Vision Centre
08.2020 - 05.2021
- Prioritized and coordinated workflow, conducted pretests and delivered customer service excellence while effectively greeting and assisting multiple clients.
- Managed payment administration, bill insurances, and maintain a clean and welcoming environment.
Courier
Fed Ex Express
05.2020 - 07.2020
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order; drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Followed company policies and procedures during shift.
- Verified load against delivery ticket before beginning every shift.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
Ophthalmic Assistant
Fort Saskatchewan Eye Care
05.2015 - 05.2020
- Generated efficient office flow, prioritizing sterilization, schedules, and patient requests while maintaining superior customer service.
- Maintained business finances, executing effective billing procedures and properly documenting insurances.
- Led accounts management and business job postings – placing ads, collecting resumes, and setting up phone interviews.
- Maintained inventory of medical supplies and tools to address needs of patients.
- Performed technical optical testing for patients, demonstrating care and offering understanding of procedures.
Ophthalmic Assistant
FYI Doctors
09.2012 - 04.2015
- Ophthalmic assistant and performed clerical duties efficiently.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
Education
Certificate - Business Education
Keyano College
Fort McMurray, ABOphthalmic Assistant
Northern Alberta Institute of Technology
Edmonton, AB2018
Skills
- CUSTOMER SERVICE
- OFFICE ADMINISTRATION
- MICROSOFT PROFICIENCY
- TEAM PLAYER
- INTERPERSONAL COMMUNICATIONS
- ADAPTABILITY
Timeline
Customer Service Representative
Lavender & Lace Boutique
05.2021 - Current
Vision Centre Associate
Walmart Vision Centre
08.2020 - 05.2021
Courier
Fed Ex Express
05.2020 - 07.2020
Ophthalmic Assistant
Fort Saskatchewan Eye Care
05.2015 - 05.2020
Ophthalmic Assistant
FYI Doctors
09.2012 - 04.2015
Certificate - Business Education
Keyano College
Ophthalmic Assistant
Northern Alberta Institute of Technology
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