Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Stephanie Petaccia

Coquitlam,BC

Summary

Hardworking individual skilled in managing patient records, scheduling appointments, and providing exceptional customer service. Proven ability to multi-task and handle challenging situations with a professional demeanor. Possesses a strong work ethic and excellent communication skills.

Overview

12
12
years of professional experience

Work History

Dental Administrator

Dentistry At The Heights
08.2020 - 01.2024
  • Greeting patients and maintaining a clean and comfortable atmosphere
  • Completing general office tasks: scheduling, answering phones, etc
  • Updating patient records and documenting recent treatment
  • Verifying methods of payment and collecting payments
  • Corresponding with insurance companies
  • Completing both patient and insurance AR
  • Submitting preauthorizations

Veterinary Technician/Veterinary Assistant

Como Lake Veterinary Hospital
01.2012 - 09.2019
  • Contributing to the clinic environment in a positive way – assisting with cleaning, ordering, and general office procedures (answering phones, booking appointments, checking in and billing out clients)
  • Performing financial reconciliation at day, month and year end
  • Submitting client insurance forms and medical records, whenever necessary
  • Collecting and maintaining records in a clear and organized way (recording TPR’s, etc)
  • Attaining blood, urine and other required samples – performing laboratory procedures as needed
  • Administering medications and participating in additional tasks, as instructed by the veterinarian
  • Preparing and monitoring patients for surgery, and ensuring all in-hospital patients are well taken care of – providing home-care and educating clients
  • Operating the x-ray unit and other equipment, as necessary.

Veterinary Assistant

Mundy Animal Hospital
01.2013 - 01.2017
  • Performing general office tasks (filing, answering the phone, scheduling appointments, ensuring necessary forms are filled, etc)
  • Practicing proper patient restraint, to ensure the safety of all parties involved
  • Drawing up vaccinations, preparing any necessary medications and labeling, as directed by the veterinarian
  • Assisting in preparation, and monitoring of patients during anesthesia.

Dental Receptionist

Town Center Dental Clinic
08.2019 - 05.2020
  • Greeting patients and maintaining a clean and comfortable atmosphere
  • Completing general office tasks: scheduling, answering phones, etc
  • Updating patient records and documenting recent treatment
  • Verifying methods of payment and collecting payments
  • Corresponding with insurance companies, as necessary.

Education

Veterinary Technology Diploma -

Douglas College - David Lam Campus
01.2017

Skills

  • Invoice Generation
  • Excellent Multitasking Capabilities
  • Verbal and Written Communication
  • Records Management
  • Typing 65 WPM
  • Critical Thinking
  • Problem-Solving

Languages

English
Native or Bilingual

References

References available upon request.

Timeline

Dental Administrator

Dentistry At The Heights
08.2020 - 01.2024

Dental Receptionist

Town Center Dental Clinic
08.2019 - 05.2020

Veterinary Assistant

Mundy Animal Hospital
01.2013 - 01.2017

Veterinary Technician/Veterinary Assistant

Como Lake Veterinary Hospital
01.2012 - 09.2019

Veterinary Technology Diploma -

Douglas College - David Lam Campus

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Stephanie Petaccia