Stephanie Petaccia
Coquitlam,BC
Summary
Hardworking individual skilled in managing patient records, scheduling appointments, and providing exceptional customer service. Proven ability to multi-task and handle challenging situations with a professional demeanor. Possesses a strong work ethic and excellent communication skills.
Overview
12
12
years of professional experience
Work History
Dental Administrator
Dentistry At The Heights
08.2020 - 01.2024
- Greeting patients and maintaining a clean and comfortable atmosphere
- Completing general office tasks: scheduling, answering phones, etc
- Updating patient records and documenting recent treatment
- Verifying methods of payment and collecting payments
- Corresponding with insurance companies
- Completing both patient and insurance AR
- Submitting preauthorizations
Veterinary Technician/Veterinary Assistant
Como Lake Veterinary Hospital
01.2012 - 09.2019
- Contributing to the clinic environment in a positive way – assisting with cleaning, ordering, and general office procedures (answering phones, booking appointments, checking in and billing out clients)
- Performing financial reconciliation at day, month and year end
- Submitting client insurance forms and medical records, whenever necessary
- Collecting and maintaining records in a clear and organized way (recording TPR’s, etc)
- Attaining blood, urine and other required samples – performing laboratory procedures as needed
- Administering medications and participating in additional tasks, as instructed by the veterinarian
- Preparing and monitoring patients for surgery, and ensuring all in-hospital patients are well taken care of – providing home-care and educating clients
- Operating the x-ray unit and other equipment, as necessary.
Veterinary Assistant
Mundy Animal Hospital
01.2013 - 01.2017
- Performing general office tasks (filing, answering the phone, scheduling appointments, ensuring necessary forms are filled, etc)
- Practicing proper patient restraint, to ensure the safety of all parties involved
- Drawing up vaccinations, preparing any necessary medications and labeling, as directed by the veterinarian
- Assisting in preparation, and monitoring of patients during anesthesia.
Dental Receptionist
Town Center Dental Clinic
08.2019 - 05.2020
- Greeting patients and maintaining a clean and comfortable atmosphere
- Completing general office tasks: scheduling, answering phones, etc
- Updating patient records and documenting recent treatment
- Verifying methods of payment and collecting payments
- Corresponding with insurance companies, as necessary.
Education
Veterinary Technology Diploma -
Douglas College - David Lam Campus
01.2017
Skills
- Invoice Generation
- Excellent Multitasking Capabilities
- Verbal and Written Communication
- Records Management
- Typing 65 WPM
- Critical Thinking
- Problem-Solving
Languages
English
Native or Bilingual
References
References available upon request.
Timeline
Dental Administrator
Dentistry At The Heights
08.2020 - 01.2024
Dental Receptionist
Town Center Dental Clinic
08.2019 - 05.2020
Veterinary Assistant
Mundy Animal Hospital
01.2013 - 01.2017
Veterinary Technician/Veterinary Assistant
Como Lake Veterinary Hospital
01.2012 - 09.2019
Veterinary Technology Diploma -
Douglas College - David Lam Campus
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