Stephanie Okechukwu
Montreal
Summary
I am a dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Caregiver
CareGiver Mtl
09.2019 - 12.2023
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Customer Service Representative
IO Solutions
11.2022 - 05.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Interior Design Intern
MK Imperium
02.2023 - 03.2023
- Enhanced client satisfaction by effectively communicating design concepts and incorporating their feedback into final designs.
- Developed comprehensive design presentations using software such as AutoCAD and SketchUp, ensuring clear communication of design elements to clients and team members.
- Collaborated with vendors and suppliers to source materials, meeting budget requirements and maintaining project timelines.
Education
Interior Design
Pearson Electrotechnology Center
Montreal, QC08.2021
High School Diploma -
Kells Academy
Montreal, QC08.2019
Skills
- Emergency Situations Management
- Teamwork and Collaboration
- Guest Services
- Verbal and Written Communication
- Customer Relations
- Customer Relationship Management
- Team Development
- Time Management
- Records Maintenance
Timeline
Interior Design Intern
MK Imperium
02.2023 - 03.2023
Customer Service Representative
IO Solutions
11.2022 - 05.2023
Caregiver
CareGiver Mtl
09.2019 - 12.2023
Interior Design
Pearson Electrotechnology Center
High School Diploma -
Kells Academy
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