Aijaz Shah

Customer Services & Hospitality Professional

Mississauga ,Ontario

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Energetic and multilingual Customer Service Professional, equipped with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Overview

years of professional experience

Work History

Flight Attendant

Pakistan International Airlines

09.2004 - 10.2022

Demonstrated knowledge of aircraft safety features and emergency equipment.
Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Supported passengers with special needs and provided assistance to wheelchair passengers.
Take care of Customer Services and Safety side of work field.
Preparation and Presentation of Foods and beverages.
Interactive and problem resolution roles.

Education

Bechlors Of Arts - International Politics

University Of Sinsh

Pakistan, Sindh

08.2000

Skills

Sales Expertise ( Inflight Duty Free)
Emergency Situations Management
Public Interaction
Team Oversight
Complaints Resolutions
Time Management
Passengers Behavior Monitoring
Public Interaction
Flight Date gathering
Effective, clear and methodological communication with Cockpit
Maintaining demeanor in extreme emergency situations
Nerve management combined with emotional intelligence
Situation reading, awareness and handling
Making announcements, and passing on directives in normal and abnormal situations
Ticket checks and seat allocation
Remaining vigilant, alert and attentive all the duty timings
Maintaining Grooming standards, weight proportionate and hygiene
Airline Operations
Guest Services
Brand Promotion
Verbal and Written Communication
Issue Resolution
Adult AED and CPR
Coaching and Training
Company Policy Adherence
Food and Beverage Service
Sales Expertise
Public Speaking
Aviation Regulations
Company Culture and Values
Safety Procedures
Crew Coordination
Conflict Resolution Techniques
Deplaning Oversight
Evacuation Procedures
Profit Margins
Pre-Flight Briefings

Medical Emergency Response
Client Support
Project Requirements
Emergency Care
Cleanliness and Sanitation
Status Updates
Baggage Handling
Aircraft Operations Support
Storage Procedures
Flight Systems Management
Report Generation
Conflict Mediation
Company Guidelines
Safety Regulation Compliance
Schedule Management
Boarding Coordination
Ramp Service
Passenger Care
Interpersonal Communications
Relationship Management
Customer Feedback
Safe Environment Planning
Complex Problem-Solving
Regulation and Compliance Monitoring
Service Quality
Employee Performance
Administer First Aid
Annual Reviews
Customer Care
Speech Clarity
Guest Satisfaction
Cost Savings
Takeoff Instructions
Emergency Procedures Knowledge
Aircraft Emergency Reports
Ticket Checks
Marketing

Languages

English

Full Professional

Urdu

Native or Bilingual

Punjabi

Professional Working

Sindhi