Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Nwachukwu

Toronto,ON

Summary

Knowledgeable and dedicated worker with experience in providing exceptional customer service to a wide variety of customers. Skilled in resolving customer issues, managing customer relations and providing detailed product and company knowledge. Highly organized, reliable and result oriented. Willing to take on responsibilities to meet company's goals.

Overview

1
1
year of professional experience

Work History

Customer Service Associate

The Home Depot Inc
05.2022 - 08.2023
  • Assisted a lot of customers daily with a cheerful approach and a focus on their needs, resulting in satisfactory outcomes.
  • Accurately processed refunds and returns according to the company's policy.
  • Addressed customer's complaints appropriately, resulting in customer's satisfaction.
  • Maintained a high level of store and product knowledge, providing customers with accurate information.
  • Answered incoming calls, promptly responded to emails and appropriately handled customer complaints and needs.
  • Demonstrated strong communication skills when conversing with customers over the phone, via email, or in person.

Education

Bachelor of Arts - BA (Hons) English Lit., Media & Writing

Laurentian University
Greater Sudbury, ON
06.2025

Skills

  • Good Communication Skills
  • Writing
  • Organizational Skills
  • Digital Skills
  • Problem Resolution
  • Critical Thinking
  • Collaboration
  • Refunds and Exchanges
  • MS Office
  • Time Management
  • Adaptability Skills

Languages

English
Native or Bilingual

Timeline

Customer Service Associate

The Home Depot Inc
05.2022 - 08.2023

Bachelor of Arts - BA (Hons) English Lit., Media & Writing

Laurentian University

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Stephanie Nwachukwu