Brenny Bertelsen
Summary
Reliable Retail Customer Service Associate, devoted to supporting store operations and handling customer requests efficiently. Multitasks and solves problems effectively to satisfy customers and maximize store profits. Excited to learn and grown in a new Team.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
M & M Food Market
12-1476 Dundas St E, Mississauga, ON L4X 1L4
11.2020 - 01.2021
- As a seasonal retail employee, I helped large volumes of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance on product purchases to customers, paying attention to special needs or wants.
- Stocked shelves on a regular basis ensuring that all products were faced correctly and always available to customers.
- Assisted with receiving & putting away of our weekly orders from our suppliers.
- Assisted with both opening and closing of the store, ensure that all cleaning measurements were taken, garbage taken out, and shelves restocked and faced for the next sales day.
- Protected products from damage by using proper packaging and bagging techniques.
- Upsold and cross-sold customers on available products and services.
Studio Assistant
Chandra Yoga Shala
101 -200 Evans Ave, Etobicoke, ON
01.2020 - 08.2020
- Maintained all areas in neat and clean fashion & ensured all spaces and Props were disinfected before and after each class.
- Learned how to operate Mindbody POS System.
- Stocked supplies and prepared items for use in studio.
- During Covid, created and sent Zoom Links for live and recorded classes.
Education
High School Diploma -
Triangle Program - Oasis
06.2023
Skills
- Effective Customer Communication
- Good Communication Skills
- Persuasive Selling & Upselling Strategies
- Strong Communication and Interpersonal Skills
- Customer Traffic Management
- Stockroom Rotation, and restocking
- Positive Customer Engagement
- Available Days, Evenings, Weekends and Holidays
- Adaptable and Flexible
- Bagging and Packaging
- Safety and Cleanliness Standards
Timeline
Customer Service Associate
M & M Food Market
11.2020 - 01.2021
Studio Assistant
Chandra Yoga Shala
01.2020 - 08.2020
High School Diploma -
Triangle Program - Oasis