Khatera Tanomandzada
Ajax,ON
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Dollarama
02.2018 - 01.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
McDonald's Restaurant
09.2016 - 01.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
H&M Clothing
06.2013 - 09.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Diploma - Office Administration
Tibc College
Scarborough,ON04.2023
Skills
- Cash Handling
- Effective Customer Communication
- Loss Prevention Goals Monitoring
- Training Junior Team Members
- Public Relations
- Good Communication Skills
- Customer Relations
- Customer Support
Timeline
Customer Service Associate
Dollarama
02.2018 - 01.2020
Customer Service Associate
McDonald's Restaurant
09.2016 - 01.2018
Customer Service Representative
H&M Clothing
06.2013 - 09.2015
Diploma - Office Administration
Tibc College
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