Stephanie Murphy
Jasper,AB
Summary
Accomplished Massage Therapist and hospitality professional with a proven track record at Fairmont Jasper Park Lodge, enhancing customer satisfaction through exceptional service and hospitality expertise. Skilled in multitasking and fostering positive relationships, demonstrated by adeptness in high-volume dining and personalized service. Mastery in cleanliness standards and memory retention showcases a blend of hard and soft skills essential for dynamic service environments.
Overview
14
14
years of professional experience
Work History
Massage Therapist
Fairmont Jasper Park Lodge
2019.06 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
Server/ Bartender
Olive Bistro & Lounge
2013.01 - 2023.08
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server / Bartender / Shift Leader
Brewsters Brewing Company
2017.08 - 2019.06
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server Shift Leader
Coast Pyramid Lake Resorts
2010.08 - 2013.09
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- - Fine dining service for Food and Beverage
- - Banquet service
Education
Certificate - Yoga
Yogalife Studio
Edmonton, ABAdvanced Diploma - Health
Alberta College of Massage Therapy
Edmonton, AB06.2019
Skills
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- High-volume dining
- Service prioritization
- Food safety understanding
Languages
English
Full Professional
Timeline
Massage Therapist
Fairmont Jasper Park Lodge
2019.06 - Current
Server / Bartender / Shift Leader
Brewsters Brewing Company
2017.08 - 2019.06
Server/ Bartender
Olive Bistro & Lounge
2013.01 - 2023.08
Server Shift Leader
Coast Pyramid Lake Resorts
2010.08 - 2013.09
Certificate - Yoga
Yogalife Studio
Advanced Diploma - Health
Alberta College of Massage Therapy
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