Kaitlyn Halverson
Maitland
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Experienced with delivering top-tier service in banquet / hospitality settings. Utilizes strong organizational and multitasking abilities to ensure efficient event operations. Knowledge of maintaining excellent guest relations and adapting to dynamic environments.
Professional hospitality expert with proven capability in managing high-volume events and ensuring guest satisfaction. Strong focus on teamwork and adaptability, consistently meeting dynamic service needs. Skilled in delivering exceptional service, handling guest requests, and maintaining polished and efficient dining experience. Reliable and results-driven, with knack for seamless coordination and attention to detail.
Smooth Banquet Server with diverse event experience, attention to detail and friendly personality. Successful at handling food and beverage services while bussing tables and fulfilling customer requests. Track record of success in events with different guest sizes, menus and presentation requirements.
Detail-oriented with rich background in crafting. Demonstrated ability to design and create intricate handmade items, contributing to enhanced product ranges. Proven skills in material selection and innovative techniques.
Overview
5
5
years of professional experience
Work History
Massage Therapist
Owner Operator Independent
09.2024 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided clear, concise instructions to clients to prepare for massage services.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Addressed specific client concerns through targeted therapeutic massage interventions.
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained accurate client records for effective treatment planning and progress tracking.
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Prepared oils and lotions for massages.
- Established and implemented massage protocols and procedures.
- Completed professional development courses to enhance therapeutic skills.
Receptionist / Vehical Detailing / Sign Making
Conway Customs
04.2024 - 09.2024
- Answered and directed phone calls, enhancing communication with clients and staff.
- Improved client satisfaction by efficiently managing appointment scheduling.
- Ensured a positive experience for visitors by sharing pertinent information.
- Oversaw front desk activities to ensure efficient operations.
- Welcomed visitors and provided information to ensure a positive experience.
- Managed front desk operations to maintain a seamless workflow.
- Assisted with administrative tasks, supporting office operations.
- Enhanced office organization by maintaining accurate records and files.
- Coordinated meeting arrangements to facilitate smooth execution.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Banquet Server / Event Coordinator
Inn on Prince Hotel & Conference Center
08.2021 - 04.2024
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Answered guest questions about event plans and food service choices.
- Responded to guest inquiries and requests promptly and courteously.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
- Contributed to memorable wedding receptions, attentively serving bridal parties and guests with personalized care.
- Collaborated effectively with kitchen staff to ensure timely delivery of courses to guests.
- Minimized service disruptions, quickly addressing and correcting any setup or service errors.
- Enhanced table presentation, arranging settings in alignment with event themes and specifications.
- Assisted in post-event breakdown and cleanup, ensuring venues were promptly returned to their original state.
- Supported successful execution of themed events, customizing service approach to match event style.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
Dietary Aide
Eastcumberland Lodge
08.2020 - 08.2021
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Ensured timely meal delivery to patients, enhancing their dining experience and satisfaction.
- Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
- Assisted in creating nutritional education materials for patients, fostering better understanding of healthy eating habits.
- Streamlined meal preparation processes, cutting down on waste while ensuring quality.
- Participated in regular training on food safety and dietary trends, staying ahead in nutritional knowledge.
- Supported kitchen in managing dietary emergencies, ensuring patient needs were met promptly and accurately.
- Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
- Assisted in menu planning to cater to diverse patient dietary restrictions, ensuring balanced nutrition.
- Conducted inventory checks and placed orders for kitchen supplies, ensuring uninterrupted operations.
- Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
- Reduced meal preparation times by optimizing kitchen operations, without compromising food quality.
- Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.
- Cleaned and organized kitchen, dining and service areas.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Education
Graduate Certificate - Massage Therapy
International Career Institute
Diploma - Grade 12
Pugwash District High School
Pugwash, NS06.2010
Skills
- Body treatments
- Anatomy knowledge
- Social skills
- Massage therapy
- Front desk management
- Sales expertise
- Massage equipment knowledge
- Massage techniques
- Appointment scheduling
- Licensed massage therapist (LMT)
- Cash handling
- Special events
- Email and phone etiquette
- Client records maintenance
- Event setup and breakdown
- Fine dining experience
- Food safety practices
- Special dietary accommodations
- Efficient time management
- Menu design
- Professional appearance
- Dining area maintenance
- Banquet coordination
- Banquet preparation
- Table setting arrangements
- Point of sale (POS) system operations
- Customer service
- Attention to detail
- Organizational skills
Languages
English
Professional Working
Timeline
Massage Therapist
Owner Operator Independent
09.2024 - Current
Receptionist / Vehical Detailing / Sign Making
Conway Customs
04.2024 - 09.2024
Banquet Server / Event Coordinator
Inn on Prince Hotel & Conference Center
08.2021 - 04.2024
Dietary Aide
Eastcumberland Lodge
08.2020 - 08.2021
Graduate Certificate - Massage Therapy
International Career Institute
Diploma - Grade 12
Pugwash District High School
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