Stephanie Morgan
Longueuil,QC
Summary
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Caregiver - Activity Leader
Seniors Respite Montérégie
Longueuil, QC
06.2021 - 01.2024
- Organized and facilitated games, activities, and craft projects to keep guests engaged in a fun learning environment.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
Hairdressing Assistant
Super Salon Choucri
02.2022 - 10.2022
- Welcome, seat and prepare clients for services.
- Schedule appointments for clients by booking time slots based on requested services and stylist availability.
- Assist hairstylist with washing, blow-drying and styling.
Loyalty & Retention Specialist
Goodfood
Montreal , QC
01.2021 - 01.2022
- Perform customer negotiations to reach fair conclusion for both business and customer.
- Analyze customer feedback and develop new techniques to ensure customer retention.
Emergency Response Specialist
Connected Vehicles by SiriusXM
Montreal, QC
03.2020 - 12.2020
- Answer emergency calls coming from clients vehicles and liaise with the appropriate emergency response service.
- Answer roadside assistance calls and dispatch towing in a timely and efficient manner.
- Coordinate with law enforcement agencies to locate stolen vehicles.
Loyalty and Retention Specialist / Interim Manager
Telus Mobility
Montreal, QC
09.2014 - 03.2020
- Generated monthly reports outlining progress made towards meeting retention objectives.
- De-escalate problematic customer concerns, maintaining calm, friendly demeanor.
- Develop strategies to improve customer experience and increase loyalty.
Education
High School Diploma -
Centennial Regional High School
Greenfield Park, QC06.2012
Skills
- Reliable and punctual
- Problem solving
- Leadership
- Positive attitude
- Microsoft Office Suite
Volunteer Experience
Sorting and Organizing
Salvation Army - Brossard, Quebec (January 2019 - June 2019)
- Maintain inventory of incoming materials
- Sort items
- Assist customers
Pathology Department
Jewish General Hospital - Montreal, Quebec (June 2010 - June 2012, Seasonal)
- Prepare samples for analysis
- File patient results
- Transcribe progress notes, laboratory reports, medical records
Timeline
Hairdressing Assistant
Super Salon Choucri
02.2022 - 10.2022
Caregiver - Activity Leader
Seniors Respite Montérégie
06.2021 - 01.2024
Loyalty & Retention Specialist
Goodfood
01.2021 - 01.2022
Emergency Response Specialist
Connected Vehicles by SiriusXM
03.2020 - 12.2020
Loyalty and Retention Specialist / Interim Manager
Telus Mobility
09.2014 - 03.2020
High School Diploma -
Centennial Regional High School
Similar Profiles
Alexandra SprietAlexandra Spriet
Ass chef Infirmière clinicienne, (Chir, Urgences) at Cisss Montérégie CentreAss chef Infirmière clinicienne, (Chir, Urgences) at Cisss Montérégie Centre
Muriel GagnonMuriel Gagnon
Éducatrice spécialisée at CISSS de la Montérégie OÉducatrice spécialisée at CISSS de la Montérégie O
Sylvie RichardSylvie Richard
Infirmière clinicienne à CAMI at CISSS Montérégie-Centre (Hôpital Charles LeMoyne)Infirmière clinicienne à CAMI at CISSS Montérégie-Centre (Hôpital Charles LeMoyne)
Anuradha MalhotraAnuradha Malhotra
Product Delivery Manager at Flexiti FinancialProduct Delivery Manager at Flexiti Financial
HELENA HENRIQUESHELENA HENRIQUES
ASSOCIÉ- CLIENTÈLE (CAISSIÈRE) at WALMARTASSOCIÉ- CLIENTÈLE (CAISSIÈRE) at WALMART