Hi, I’m
Anjali Bala
Surrey,BC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
2
years of professional experience
Work History
YMCA Of British ColumbiaSurrey, BC
Activity Leader
09.2022 - Current
Job overview
- Provided education and training for residents and staff to promote learning new skills and acquiring new knowledge in supportive environments.
- Integrated academic and vocational based curriculum to help students learn and acquire life skills.
- Maintained activity records and reports to evaluate program success and identify areas for improvement.
- Provided safe transportation to facilitate residents attending activities and events outside of facility.
- Assisted in implementing programs to meet needs of individuals with developmental disabilities.
- Organized activities for students and created welcoming and supportive environment to encourage participation.
Pace ProcessingSurrey
Food Production Worker
01.2022 - Current
Job overview
- Package Finished food products, measure and dump ingredients into processing machines.
- Complied with food storage and handling procedures for safe, hygienic operations.
- Assembled and packaged food items securely to meet company standards.
- Worked in production to improve efficiency.
- Operated food production equipment safely and responsibly for quality output.
- Discarded expired food items and disposed of waste for hygienic food preparation environments.
- Followed production list provided by supervisor.
- Prevented illnesses and protected consumers by sanitized equipment using steam hoses and appropriate cleaning products following each shift.
- Monitored food production and quality control to achieve agreed standards.
- Adhered to company safety policies and procedures for proper food safety and sanitation.
VOLT Langara College
E-Team Leader
01.2021 - Current
Job overview
- Prepared PowerPoint presentation for Langara VOLT using different background templates, animations, video clips for engaging students
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Co- hosted virtual orientation program for new students at Langara College by developing connections with 25 students which made them feel elated and grateful
- Engaged the 25 students in Trivia game by offering them rewards which made students happy
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
HomeSenseEdmonton, AB
Store Associate
08.2021 - 12.2021
Job overview
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided product demonstrations to highlight features, benefits and value.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Used in-store system to locate inventory and place special orders for customers.
Real Canadian superstoreEdmonton, AB
Grocery Clerk
08.2021 - 12.2021
Job overview
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Set up new sales displays each week with fresh merchandise.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Removed trash, swept, and mopped floors for professional appearance.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally to uphold store standards.
Deepali FashionsEdmonton, AB
Sales Representative
04.2021 - 08.2021
Job overview
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Negotiated contracts with clients and developed relationships with key personnel.
- Kept detailed records of daily activities through online customer database.
- Achieved or exceeded company-defined sales quotas.
Education
Langara CollegeVancouver, BC
Post Degree Diploma from Business Administration
12.2022
University Overview
- Completed Coursework: Project Management, 2022
- Professional Development Studies: Professional Business Practices, 2021
- Completed College-level Coursework: Negotiation skills, 2021.
Guru Nanak Dev UniversityAmritsar, Punjab, India
Bachelor of Commerce from Business Administration
05.2019
University Overview
- Final Grade: 78%
- Ranked 2% in Class
- Honour Roll, Second Semester, First Year
- Recipient of Award of Excellence, Semester two, First year.
- Team Leader, Drug abuse Prevention theatre, 2018 to 2019
Skills
- Quick learner and hard worker
- Dedicated and punctual with strong work ethics
- Effective communication skills
- Good customer skills
- Self-believer and always believe in doing the right work
- Peacekeeper, good listener and speaker and have ability to work well in team
- Proficient in using
- Microsoft Office, TallyERP9
- Have intercultural experience
- Critical Thinking
- Quality Control Oversight
- Good Manufacturing Practices
- Supply Chain Optimization
Affiliations
Member of VOLT December 2020- Present
Microsoft Office 365
Timeline
Activity Leader
YMCA Of British Columbia
09.2022 - Current
Food Production Worker
Pace Processing
01.2022 - Current
Store Associate
HomeSense
08.2021 - 12.2021
Grocery Clerk
Real Canadian superstore
08.2021 - 12.2021
Sales Representative
Deepali Fashions
04.2021 - 08.2021
E-Team Leader
VOLT Langara College
01.2021 - Current
Langara College
Post Degree Diploma from Business Administration
Guru Nanak Dev University
Bachelor of Commerce from Business Administration