Stephanie Mora
Salinas
Summary
I am a dedicated Administrative Assistant with the Monterey Fire Department seeking the Fire Inspector I position with a strong commitment to advancing within the department. I am confident in my ability to communicate effectively with the public, provide fire safety education, and support prevention efforts through outreach and inspection services. I am motivated to grow professionally, develop my technical expertise, and contribute to the department’s mission of protecting the community through education, prevention, and service.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Assistant
Monterey Fire Department
Monterey
09.2023 - Current
- Managed scheduling and coordination of departmental meetings, ensuring seamless communication and operational efficiency.
- Developed and maintained filing systems, enhancing document retrieval efficiency and supporting organizational compliance.
- Provided exceptional customer service by responding to inquiries and resolving issues, fostering positive community relations.
- Trained new staff on office protocols and software, enhancing team performance and operational consistency.
- Monitored inventory supplies and ordered materials as needed, ensuring uninterrupted support for departmental activities.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Process payroll invoices, purchase orders, and accounting paperwork.
- Support department operations and special projects as assigned.
- Help explain city policies and procedures to the public or staff.
Office Manager
Monterey Preventive Medical Clinic
Monterey
03.2022 - Current
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed office inventory and placed new supply orders.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Conferred with business leaders to evaluate business needs and implement operational improvements.
Medical Receptionist
Dr. David Morwood
Monterey
12.2021 - 03.2022
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Drafted professional business communication and answered phone calls and emails.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Pulled and organized requested documentation.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Medical Assistant
Dr. Gustavo Gonzalez
Monterey
07.2020 - 12.2020
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Assisted with technical treatments and entered information within patient records and charts.
- Operated the VFT & OCT machine and reported results to the doctor.
- Roomed patients and took a medical history to confirm reason for the visit.
- When handling pediatric patients, I made sure they felt safe and comfortable by offering stickers and assuring them that they were doing a great job all while executing needed test for the doctor.
- Made sure charts were ready and completed the day before to ensure a smooth clinic day.
Medical Assistant Receptionist
Dr. Wendy Wong
Monterey
04.2017 - 05.2020
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Well trained in front office duties such as faxing, scanning, filing, and documenting.
- Stayed on top of emails and forwarded correspondences to the correct administrator.
- Worked temporarily as a patient coordinator and booked surgical cases by communicating with surgery centers.
- I was in charge of closing the batch at the end of the day and making sure all payments were reported.
Education
Associate of Science - Political Science
Monterey Peninsula College
Monterey, CA 01.2022 - 02.2026
Certification - Medical Assisting
Central Coast College
Salinas, CAHigh School Diploma -
Everett Alvarez High School
Salinas, CASkills
- Strong public-facing communication skills
- HIPAA Guidelines
- Records management
- Telephone etiquette
- Conflict resolution and professional communication skills
- Meeting minutes taking skills
- Friendly, positive attitude
- Relationship building
Education and Training
other,other,other
Languages
- English
- Spanish
Timeline
Administrative Assistant
Monterey Fire Department
09.2023 - Current
Office Manager
Monterey Preventive Medical Clinic
03.2022 - Current
Associate of Science - Political Science
Monterey Peninsula College
01.2022 - 02.2026
Medical Receptionist
Dr. David Morwood
12.2021 - 03.2022
Medical Assistant
Dr. Gustavo Gonzalez
07.2020 - 12.2020
Medical Assistant Receptionist
Dr. Wendy Wong
04.2017 - 05.2020
Certification - Medical Assisting
Central Coast College
High School Diploma -
Everett Alvarez High School