Vyoma Pancholi
Regina,Canada
Summary
Detail-oriented Clerical Administrative Assistant with 2 years of experience in document management, data entry, and customer service. Skilled in maintaining accuracy, handling inquiries, and organizing records in fast-paced environments. Strong time management and organizational abilities, committed to supporting efficient administrative operations and fostering collaboration.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Hope's Home
11.2023 - Current
- Maintained client records and administrative files, focusing on document accuracy and up-to-dateness in the pursuit of maintaining organizational standards, as well as compliance with privacy requirements.
- Checked, inputted, and confirmed the information of clients, forms, and payment details received to ensure accuracy through attention to detail for processing in the future.
- Prepared and sent out standard correspondence, including form letters and reports, while giving due regard to professionalism and clarity in all communications.
- Collected and entered the basic information of claims into the GIS claim system, ensuring timely and accurate documentation for adjusting staff.
- Offered switchboard services through receiving calls, transferring calls, and referring inquiries to departments, hence ensuring a smooth flow in communication.
- Processed client payments, verified amounts, and issued the respective receipts to ensure proper documentation and recording of the financial transaction.
- Maintained various filing systems, logs, and general office duties to generally support operations efficiently..
Customer Service Representative
The Home Depot Inc
06.2023 - 08.2024
- Provided exceptional customer service, such as helping customers make inquiries about products, processing returns, and resolving issues to ensure high levels of customer satisfaction.
- Processed orders with accuracy, entered customer information into the database, and checked payment details for correct transactions.
- Operated the cash register, processed payments, and provided a receipt, maintaining accuracy in financial transactions.
- Verified and updated inventory records, ensuring that all merchandise inventory was properly accounted for and available for sale.
- Collaboratively work with the team members in achieving store targets, ensuring product availability, and supporting customers for a good work environment.
Customer Service Associate
Walmart
09.2022 - 05.2023
- Delivered exceptional service to customers by addressing inquiries and resolving complaints in a timely and efficient manner, enhancing the overall shopping experience.
- Managed incoming calls and emails, effectively coordinating with various departments to ensure swift resolution of customer issues.
- Utilized strong organizational skills to prioritize customer requests, maintain accurate records, and follow up on outstanding inquiries.
- Fostered a friendly and positive atmosphere in a fast-paced environment, consistently meeting or exceeding established service levels.
- Engaged in continuous training to expand knowledge of product offerings and enhance customer interaction skills.
Education
Post-Graduate Certificate - Supply Chain Management
Saskatchewan Polytechnic
Moose Jaw, SK05-2024
Post-Graduate Certificate - Human Resources Management
Assiniboine Community College
Brandon, MB05-2023
BBA - Financial Management
Mumbai University
Mumbai, India06-2021
Skills
- Document Management: Proficient in managing physical and electronic records, ensuring accuracy and compliance with policies
- Data Entry & Verification: Strong ability to enter and verify data with high accuracy
- Customer Service: Extensive experience in customer-facing roles, ensuring positive customer interactions and problem resolution
- Payment Processing: Experienced in processing payments, verifying amounts, and issuing receipts in high-volume environments
- Organizational Skills: Skilled in maintaining organized filing systems and managing administrative duties efficiently
- Proficient in Microsoft office suite ( Microsoft word, Excel, Powerpoint, outlook etc)
- Team Collaboration: Ability to work effectively with colleagues to meet team goals and provide exceptional service
- Switchboard & Communication: Experienced in handling phone calls, transferring inquiries, and ensuring smooth communication
Additional Information
References available upon request.
Timeline
Administrative Assistant
Hope's Home
11.2023 - Current
Customer Service Representative
The Home Depot Inc
06.2023 - 08.2024
Customer Service Associate
Walmart
09.2022 - 05.2023
Post-Graduate Certificate - Supply Chain Management
Saskatchewan Polytechnic
Post-Graduate Certificate - Human Resources Management
Assiniboine Community College
BBA - Financial Management
Mumbai University
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