Stephanie Macmillan
Port Hope,ON
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
LCBO
08.2015 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Election Poll Worker
Elections Canada
05.2014 - 06.2014
- Managed time effectively to balance multiple tasks such as checking in voters, answering questions, and maintaining lines in an orderly fashion.
- Collaborated effectively with fellow poll workers to guarantee a seamless voting process for all participants.
- Provided exceptional customer service, assisting first-time voters with the registration process and guiding them through the steps of casting their ballot successfully.
- Enhanced voter experience by efficiently processing registrations and verifying voter eligibility.
Education
Diploma - PSW
Trillium College
Oshawa, ON01-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Administrative support
Timeline
Customer Service Representative
LCBO
08.2015 - 03.2023
Election Poll Worker
Elections Canada
05.2014 - 06.2014
Diploma - PSW
Trillium College
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