Stephanie Lopez Tapia
Paso Robles
Summary
Experienced in leading front-of-house operations with emphasis on customer satisfaction, team management and optimized workflow. Strengths lie in strong communication skills, conflict resolution and maintaining high standards of service. Demonstrated success in transforming hostessing teams to improve efficiency and guest experience. Known for creating welcoming atmospheres that have consistently enhanced customer loyalty and positive reviews.
Overview
9
9
years of professional experience
2012
2012
years of post-secondary education
Work History
Hostess Manager
Sculpterra winery
Paso Robles
09.2023 - Current
- Managed daily operations of guest seating and flow at the winery.
- Trained and supervised hostess staff on customer service standards.
- Coordinated reservations and special events to enhance guest experience.
- Handled customer inquiries and resolved issues promptly and professionally.
Caregiver, Special Needs
Garden view Inn
Atascadero
10.2018 - 10.2021
- Assisted residents with daily living activities and personal care needs.
- Monitored and recorded health metrics for individuals with special needs.
- Engaged residents in recreational activities to promote social interaction.
- Maintained a safe and clean environment for all residents.
- Communicated effectively with families regarding care updates and concerns.
- Trained new staff on caregiving protocols and resident support techniques.
- Observed, reported and documented patient status and care provided.
Kitchen Staff Member
Daou Vineyards
Paso Robles
02.2017 - 10.2019
- Prepared ingredients for daily menu items and special events.
- Maintained cleanliness and organization of kitchen workspaces and equipment.
- Assisted chefs in cooking and plating dishes during busy service periods.
Education
Paso Robles High School
Paso Robles, CaliforniaSkills
- Reservation management
- Health and safety compliance
- Caregiver documentation
- Customer relationship management
- Kitchen organization
- Team collaboration
- Effective communication
- Problem solving
- Time management
Languages
Spanish
Professional
English
Professional
Timeline
Hostess Manager
Sculpterra winery
09.2023 - Current
Caregiver, Special Needs
Garden view Inn
10.2018 - 10.2021
Kitchen Staff Member
Daou Vineyards
02.2017 - 10.2019
Paso Robles High School