Meghana Panapana
Calgary,AB
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess Manager
Best Western Plus Tejvivaan
10.2021 - 02.2022
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
- Achieved objectives in sales, costs, employee retention, food quality, cleanliness and sanitation to maintain guest satisfaction and high-quality customer service.
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
- Increased table turnover rate by effectively managing seating arrangements and guest flow.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Guest Service Representative
Best Western Plus Tejvivaan
07.2020 - 10.2021
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Participated actively in staff meetings and contributed to the development of new policies and procedures to improve guest services.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
Education
Aviation Hospitality Travel Management - Customer Experience Management
Frankfinn
India,Vishakapatnam06.2020
Skills
- Employee Scheduling
- Decision Making
- Workplace Safety
- Menu Knowledge
- Effective Communication
- Visual Merchandising
- Upselling Techniques
- Reservation Management
- Problem Solving
- Front of House Management
- Service Delivery Management
- Anticipating Problems
- Report Preparation
- Customer Service
- Guest Relations
- Data Entry
- Flexible Schedule
- Key Management System
- Issue Resolution
- Complaint handling
- Problem-solving abilities
- Empathy and understanding
- First aid training
- Positive attitude
- Active listening
- Adaptability and flexibility
Languages
English
Full Professional
Telugu
Native or Bilingual
Hindi
Professional Working
Tamil
Professional Working
Certification
First Aid
CPR
Timeline
Hostess Manager
Best Western Plus Tejvivaan
10.2021 - 02.2022
Guest Service Representative
Best Western Plus Tejvivaan
07.2020 - 10.2021
Aviation Hospitality Travel Management - Customer Experience Management
Frankfinn
Similar Profiles
Tatarao Karri (Satish)Tatarao Karri (Satish)
Front Desk Associate at Best Western Plus tejvivaanFront Desk Associate at Best Western Plus tejvivaan
Wayne D. HellbergWayne D. Hellberg
General Manager at Best Western Grants Inn - SureStay by Best WesternGeneral Manager at Best Western Grants Inn - SureStay by Best Western
Pratik PishwePratik Pishwe
Associate Product Manager at Convera India Pvt. Ltd. (Formerly Western Union Business Solutions,a division of Western Union)Associate Product Manager at Convera India Pvt. Ltd. (Formerly Western Union Business Solutions,a division of Western Union)
Kaylee MaKaylee Ma
Administration Assistant at Kumon Learning CenterAdministration Assistant at Kumon Learning Center
Nolan UngNolan Ung
Geophysical Technician at Axiom GroupGeophysical Technician at Axiom Group