Stephanie Kress
Los Angeles
Summary
Dynamic hospitality and short-term rental operations leader with extensive hands-on experience managing multi-property portfolios, field teams, and vendor networks in luxury accommodations. Proven track record of delivering exceptional five-star guest experiences while upholding high operational standards and enhancing performance across diverse property environments. Expertise in team leadership, preventative maintenance oversight, partner relationship management, and the development of scalable operational systems. Recognized for seamlessly integrating on-site execution with strategic planning to achieve consistent quality, operational efficiency, and profitability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager
Oraklus
02.2023 - 01.2026
- Directed operations for a 23-property luxury short-term rental portfolio, overseeing guest experience, field teams, and vendor performance.
- Maintained premium property standards through inspections, preventative maintenance, and operational oversight.
- Built scalable operational systems and led onboarding of new properties to support portfolio growth.
- Managed expenses and supply controls across multiple properties.
- Achieved consistent Superhost status and supported onboarding of 10 Airbnb Luxe properties.
- Increased guest communication efficiency by 20% through automation and process standardization.
Member Service Assistant (Intern)
Spring Place
05.2021 - 09.2021
- Supported operations of a luxury private members club, delivering high-touch hospitality and operational support.
- Provided premium guest and member service in a fast-paced environment
- Assisted with front desk coordination and daily operational logistics
- Maintained service standards across facilities and guest-facing spaces
Education
MBA - Business Management
International American University
Los Angeles07-2023
Skills
- Market Operations Leadership
- Short-Term Rental Portfolio Management
- Hospitality Operations
- Field Team Supervision
- Vendor & Contractor Management
- Preventative Maintenance Coordination
- Property Inspections & Quality Control
- Guest Experience Optimization
- Property Partner Relationship Management
- Operational Systems Implementation
- Inventory & Supply Cost Control
- Budget Awareness & Expense Management
- Process Standardization
- Crisis & Escalation Management
Certification
California Real Estate License — In Progress
Languages
English
Full Professional
German
Native or Bilingual
Timeline
Operations Manager
Oraklus
02.2023 - 01.2026
Member Service Assistant (Intern)
Spring Place
05.2021 - 09.2021
MBA - Business Management
International American University
TECHNICAL TOOLS
Property Management & Hospitality Platforms | Workflow Automation & Digital Check-In Systems | Google Workspace |Operations Dashboards & Performance Monitoring