Achraf Ben Massaoud
Irvine
Summary
Hands-on Operations Leader with experience leading multi-site farmers market operations, field execution, and revenue growth across Southern California. Responsible for managing teams, logistics, and weekend operations supporting approximately $3.7M in annual revenue, including high-performing markets generating up to $14K in five hours. Known for combining strategic market expansion and merchandising insight with on-the-ground execution, personally stepping in to maintain continuity, compliance, and growth. MBA-trained operator with a proven ability to identify opportunities, build systems, and scale performance across markets.
Overview
6
6
years of professional experience
Work History
Operations Manager
SEFB Company LLC
Laguna Hills
08.2024 - Current
- Oversaw daily operations to streamline workflow and enhance productivity.
- Managed inventory levels and coordinated supply chain activities to support operational goals.
- Trained staff on operational procedures and safety protocols consistently.
- Implemented process improvements to enhance operational efficiency and effectiveness.
- Collaborated with cross-functional teams to address operational challenges proactively.
- Monitored compliance with company policies and industry regulations diligently.
- Supervised daily workflow of employees to optimize productivity and uphold quality standards.
- Oversaw scheduling and training for staff while controlling inventory levels to optimize operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed driver schedules to ensure timely deliveries and efficient route planning.
- Coordinated communication between drivers and operations team for smooth workflows.
- Assisted in training new drivers on company procedures and best practices.
- Coordinated vehicle maintenance schedules to ensure fleet readiness.
- Implemented tracking systems for vehicle performance and usage.
- Analyzed fleet data to identify cost-saving opportunities regularly.
- Communicated with upper management and drivers to build lasting relationships.
- Ensured all drivers had valid licenses, completed required training, and adhered to safety standards.
- Managed daily operations of the fleet department including staffing, scheduling and performance management.
- Coordinated with vendors for parts ordering, repairs and services.
- Coordinated with suppliers to maintain optimal inventory levels.
- Collaborated with cross-functional teams to align supply chain strategies.
- Liaised with carriers regarding shipment issues; resolved discrepancies between carriers' invoices and records.
Sales Associate
SEFB Company LLC
Laguna Hills
09.2019 - 08.2024
- Guided customers in product selection, aligning choices with individual needs and preferences.
- Provided product knowledge to customers, enhancing their shopping experience.
- Resolved customer inquiries and issues promptly, ensuring a positive shopping experience.
- Processed sales transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals and targets.
- Organized merchandise and maintained cleanliness to enhance overall store presentation.
Education
MBA - Business Administration
Southern States University
Irvine, CA12-2021
Skills
- Operations Management (Multi-Site)
- Team Leadership & Supervision (13 Direct Reports)
- Field Operations & Execution
- Weekend / High-Volume Operations
- Cross-Functional Coordination
- Process Building & Optimization
- Hands-On Operations Leadership
- Problem Resolution & Crisis Management
- Revenue Operations
- Market Expansion Strategy
- Retail Operations Management
- Sales Performance Optimization
- Impulse Merchandising Strategy
- Product Mix Optimization
- Customer Behavior Analysis
- Market Entry & Access Strategy
- Fleet Operations Management
- Route & Delivery Coordination
- Last-Mile Logistics
- Supply Chain Coordination
- Inventory & Packaging Management
- Vendor & Supplier Coordination
- On-Time Delivery Execution
- Operational Performance Analysis
- Revenue & Sales Reporting
- Year-Over-Year Growth Analysis
- Budget Awareness & Cost Control
- Business Process Analysis
Languages
English
Full Professional
French
Full Professional
Arabic
Native/ Bilingual
Spanish
Limited
Timeline
Operations Manager
SEFB Company LLC
08.2024 - Current
Sales Associate
SEFB Company LLC
09.2019 - 08.2024
MBA - Business Administration
Southern States University