STEPHANIE HUGHES
Kelowna,BC
Summary
A dedicated community support worker and leader looking to assist people with disabilities, addictions,mental-health concerns, street entrenchment and being unhoused. Ability to support and promote a sense of well-being while working within an inclusive environment. Experienced in creating an interactive atmosphere to foster supportive relationships and a solid vision of institutional goals while inspiring cooperation and collaboration with my team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
MHSU Complex Care Worker
Active Care Youth and Adult Services
Kelowna, British Columbia
11.2023 - Current
- Working collaboratively with the Interior Health clinical team to assess, develop, and implement clinical treatment plans.
- Engage with participants using trauma-informed, person-centered approaches to support emotional, social, physical, and mental health growth and stability through individual interactions and skill building, facilitation of group activities and meetings, conflict mediation, and crisis intervention.
- Work in collaboration with the clinical team to work within a harm reduction model of care for participants, which includes providing support and skill building for safe use and community survival skills.
- Assist in personal care which may include person(s) with diverse abilities and personal care associated with substance use, mental health, and long-term homelessness.
- Respond to sudden changes and sometimes volatile behaviors that may be a result of mental health or substance use, using non-violent crisis intervention and trauma-informed de-escalation strategies. This may also include overdose responses.
- Administer, store, and dispose of medication. Support participants to make and attend appointments. Provide one-to-one life skills support and training.
Team Lead
Bay Ave Shelter (Kelowna Gospel Mission
Kelowna , BC
11.2022 - Current
- Delegated daily tasks to team members to optimize group productivity.
- Fostered positive employee relationships through communication, training and development coaching.
- Evaluated and addressed individual client needs and concerns.
- Used active listening skills and supportive direction to cultivate client rapport and open communication.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Acted as role model for clients by exhibiting positive behaviors.
- Maintained and developed community relationships to support various client referrals.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Assisted homeless clients with procuring mental health support and other various community resources.
- Helped mitigate and resolve daily issues by analyzing situation and implementing appropriate solutions.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Outreach Worker
Canadian Mental Health Association
Kelowna, BC
02.2022 - 08.2022
- To identify and engage those that are camping at desinated outdoor sheltering sites and other areas in community
- Refer and support in mainstream services including income support, birth certificates, VATs, etc.
- Ensuring community memebers experiencing homelessness have access to extra survival, hygiene and harm reduction supplies
- To ensure food needs are being met to those sheltering outdoors
- Engaging and supporting those in motel program through phone check ins, door knocks and referrals to appropriate resources
- To support in securing permanent housing through VAT and Supportive Housing Registries
- Thorough understanding of Intentional Outreach, Housing First, and Rapid Re-Housing principals
- Documented daily shift notes and data collection
Sober Living House Manager
RESET Society
Calgary, AB
05.2019 - 03.2020
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Maintained utmost confidentiality of residents' as in accordance with province privacy act.
- Oversaw the intake and discharge processes for all clients including orientation, placement and programs.
- Managed and maintained client case files
- Taught programs and practiced positive reinforcements/ life skills and meditation techniques.
- Oversaw chore, house and cooking and job share designation.
Education
Community Support Worker(Diploma Program)
Canadian Vocational Training Centre
Vernon, BC02.2022
Skills
- Client needs assessments
- Drug abuse prevention
- Community outreach
- Counseling
- Progress evaluations understanding
- Emotional awareness
- Patient assessment
- Attention to detail
- Analytical problem solving
- Harm reduction strategies
- Supervision & Leadership
- Conflict Resolution
- Critical Thinking
- Team Management
Certification
Non Violent Crisis Intervention
First Aid & CPR
Food Safe (Level 1)
WHMIS
Mental Health In The Workplace
ASIST
Vulnerable Assessment Tool (VAT)
Naloxone
FOIPPA Foundations
HIFIS
Fentanyl Test Strips
Harm Reduction 101
Trauma Informed Care
Mental Health First Aid
Timeline
MHSU Complex Care Worker
Active Care Youth and Adult Services
11.2023 - Current
Team Lead
Bay Ave Shelter (Kelowna Gospel Mission
11.2022 - Current
Outreach Worker
Canadian Mental Health Association
02.2022 - 08.2022
Sober Living House Manager
RESET Society
05.2019 - 03.2020
Community Support Worker(Diploma Program)
Canadian Vocational Training Centre
Non Violent Crisis Intervention
First Aid & CPR
Food Safe (Level 1)
WHMIS
Mental Health In The Workplace
ASIST
Vulnerable Assessment Tool (VAT)
Naloxone
FOIPPA Foundations
HIFIS
Fentanyl Test Strips
Harm Reduction 101
Trauma Informed Care
Mental Health First Aid
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