Grace Njagi
Kamloops,BC
Summary
A social, calm, and humble individual with professional experience in Human resources, Administration, Sales, and marketing, with a deep passion to help the community and serve those with special needs including the homeless, the youth who struggle with addictions, and the elderly. I am a good listener, calm under pressure, have excellent communication skills, and am open to new experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Mental Health and Substance Use Worker
Active Care Youth and Adult Services
Kamloops, BC
06.2023 - Current
- Working with the clinical team to access, develop and implement clinical treatment plans and safety
- Engaging participants using a trauma-informed, person-centered approach to support emotional, social, physical and mental health growth and stability through individual interactions and skill building
- Facilitation of group activities and meetings, conflict mediation, and crisis intervention
- Assist participants with personal care, which may include persons with diverse abilities and personal care associated with substance use, mental health, and long-term homelessness
- Respond to sudden changes and sometimes volatile behaviors that may be a result of mental health or substance use, using non-violent crisis intervention and trauma-informed de-escalation strategies including overdose responses
- Administer, store, and dispose of medication; support participants to make and attend appointments which may include transportation; provide one-to-one life skills support and training
- Facilitate group activities, house meetings, and life skills groups.
Community Support Worker (Part-time)
Thompson Community Services
Kamloops, BC
10.2020 - Current
- Aid clients in their own homes/day programs and in the community to allow them to function more safely and independently
- Facilitates physical, recreational, social, and educational activities
- Plan, develop, implement, and evaluate recreational, social, and/or educational activities for clients served by the organization
- Assist clients in their physical, social, emotional, and daily life skills development, behavior management training and also monitor their well-being
- Provide support services such as crisis intervention, behavior management, and life skills training, whether on a one-to-one basis or in a group environment to adults in care
- Maintain up-to-date knowledge of internal fire regulations and procedures and other emergency procedures
- Ensures health and safety standards are maintained.
Sales Floor Associate (Part-time)
Bath and Body works
Kamloops, BC
06.2020 - 03.2021
- Welcomed customers daily and offered sanitizing services
- Assisted over 20 customers by engaging in the daily sales promotions and different products offered
- Ensured the store was clean and up to the company’s standards
- Offered customer support, administrative, and cashiering services
- Handled daily stock management and merchandising display.
Sales Floor Associate (Part-time)
TJX Marshalls Canada
Kamloops, BC
02.2020 - 12.2020
- Assisted customers with product Knowledge and sales services
- Processed over 50 boxes of stored merchandise for display daily
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Organized showroom accessories and restocked shelves through item-by-item recovery and seasonal restocking.
Assistant Administrator/ Customer Service
Mjeni Mwatsama & Co Advocates
Nairobi, Kenya
02.2016 - 07.2019
- Provided clerical support to company employees by copying, faxing, and filing documents
- Reviewed and streamlined digital file systems to reduce user errors
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operations of office equipment
- Delivered expert clerical support by efficiently handling a wide range of routine and special requirements
- Offered customer service support and client management.
HR Manager/Office Administrator
Avanti Group of Restaurants
Nairobi, Kenya
01.2014 - 11.2015
- Devised hiring and recruitment policies for a 300-employee company
- Streamlined HR efficiencies, coordinated new hire orientations, and provided onboarding and training for 150 new employees
- Developed succession plans and promotion paths for all staff
- Created and implemented administrative and Payroll compliance systems and auditing processes through automation
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
- Decreased process lags through updating all employee records and minimizing redundant positions
- Automated office operations while managing client correspondence, record tracking, and data communications.
Social Media Coordinator
Avanti Group of Restaurants
Nairobi, Kenya
01.2014 - 11.2015
- Produced original, creative content for promotional advertisements and marketing materials
- Created high-impact messaging for all marketing media, contributing to increases in revenues and market share of over 40%.
Bank Representative
Avanti Group of Restaurants
Nairobi, Kenya
01.2014 - 11.2015
- Process the company's financial transactions and provide information on related banking products and services including deposits of license fees payments, withdrawals, money orders, and cheques
- Provided high-level customer service through a friendly approach, strong professionalism, and timely assistance with customer transactions.
Web Designer and Marketer
Area254 Ltd
Nairobi,, Kenya
06.2011 - 08.2011
- Integrated Visual basic, HTML, CSS, JavaScript, and other programming languages into websites.
- Collaborated with developers to ensure that design specifications were met.
- Designed logos, icons, images, and banners for websites.
- Utilized SEO techniques to improve search engine rankings of websites.
- Provided technical support related to web design issues.
- Developed content strategy to increase social media followers and engagement.
- Brainstormed ideas for new video concepts and stories.
Education
Post Baccalaureate Diploma - International Business
Thompson Rivers University
06-2022
Bachelor of Business Information Technology - Business Information Technology
Jomo Kenyatta University of Agriculture And Technology
11-2012
Bridging Diploma - Mathematics
Nairobi Institute of Business Studies
Nairobi, Kenya08-2008
Skills
- First-aid and CPR
- Drug abuse prevention
- Life Skills Training
- De-Escalation Techniques
- Safety and risk assessments
- Medication Administration
- Crisis Intervention
- Retail merchandising expertise
- Product Promotion
- Loss Prevention
- Store maintenance
- POS System Operation
- Item Ticketing and Pricing
- Succession Planning
- Recruitment
- Policy Enforcement
- Recordkeeping
- Performance Assessment
- Payroll Administration
Certification
- First Aid/CPR Certified
- Food handlers Certificate
Accomplishments
- Certified former member of the Student Caucus under the Thompson Rivers University Student Union.
Volunteer Experience
- Familia Moja Homes, Part-time Volunteer, 2019,
Nurturing and caring for those with special needs and the orphaned. Assisted in household chores and daily program routines., Organized fundraising events and food and clothing donation drives.
- SOS children’s village, Volunteer work, 2003-2013,
Volunteered in annual charity drives and fundraising events.
Timeline
Mental Health and Substance Use Worker
Active Care Youth and Adult Services
06.2023 - Current
Community Support Worker (Part-time)
Thompson Community Services
10.2020 - Current
Sales Floor Associate (Part-time)
Bath and Body works
06.2020 - 03.2021
Sales Floor Associate (Part-time)
TJX Marshalls Canada
02.2020 - 12.2020
Assistant Administrator/ Customer Service
Mjeni Mwatsama & Co Advocates
02.2016 - 07.2019
HR Manager/Office Administrator
Avanti Group of Restaurants
01.2014 - 11.2015
Social Media Coordinator
Avanti Group of Restaurants
01.2014 - 11.2015
Bank Representative
Avanti Group of Restaurants
01.2014 - 11.2015
Web Designer and Marketer
Area254 Ltd
06.2011 - 08.2011
Post Baccalaureate Diploma - International Business
Thompson Rivers University
Bachelor of Business Information Technology - Business Information Technology
Jomo Kenyatta University of Agriculture And Technology
Bridging Diploma - Mathematics
Nairobi Institute of Business Studies
- First Aid/CPR Certified
- Food handlers Certificate
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