Susie Heney
Kamloops
Summary
I am a dedicated professional seeking full-time opportunities to advocate for children, youth, and adults in Kamloops, BC, and surrounding communities. With a strong foundation in trauma-informed and culturally responsive practices, I am passionate about supporting individuals and families through personalized, client-centered care. My goal is to foster safe, inclusive spaces while providing essential resources and guidance to promote overall well-being and positive outcomes for those I serve.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Program Manager
Active Care Youth & Adult Services
10.2024 - Current
- Oversee crisis management, addressing emergencies and urgent situations, ensuring the needs of youth and adult clients are met.
- Supervise and support staff, providing leadership and guidance during after-hours operations.
- Coordinate client case management, ensuring timely follow-up and continuity of care, liaising with social workers, RCMP, and community services.
- Train staff in crisis management, resource utilization, and program policies.
- Maintain records and generate reports for senior management and government stakeholders.
Youth/Adult Support Worker
Active Care Youth Services
08.2018 - Current
- Provided one-on-one support for clients in need of supported living, assisting with behavioral challenges and life skills.
- Participated in recreational, cultural, and pro-social activities with clients.
- Managed medication administration and tracked client progress.
- Supported clients in attending appointments and educational meetings.
- Evening and Weekends
Owner/Operator, Licensed Daycare Facility
01.2023 - 10.2024
- Managed daily operations, ensuring licensing and compliance with BC Interior Health regulations.
- Developed and implemented age-appropriate educational and recreational programs for children.
- Enforced health and safety protocols, conducted facility inspections, and managed emergency procedures.
- Maintained strong communication with parents, offering progress updates and addressing concerns.
- Managed finances, including budgeting, payroll, and fee collection.
- Actively worked on the floor as an Early Childhood Educator, supporting children’s development and behavior management.
Family Support Worker
Interior Community Services
08.2022 - 02.2023
- Delivered educational sessions on parenting and child development.
- Provided material resources to families to support attachment parenting, communication, safety, and life skills.
- Worked directly with infants, toddlers, and young children, offering guidance and behavior modeling.
- Developed intervention strategies in collaboration with families, MCFD, and relevant stakeholders.
- Provided follow-up support and referrals to additional services.
- Maternity Leave for 12 months
Team Leader
Active Care Youth Services
08.2018 - 07.2022
- Managed a team of Youth Support Staff and Program Coordinators across the Interior and Northern BC.
- Responded to crisis situations, providing leadership in de-escalation and support.
- Ensured clients had access to cultural, familial, and community connections through individual activity plans.
- Assisted with hiring, training, and providing ongoing performance evaluations for staff.
- Worked closely with social workers to plan ICMs and support clients' needs.
Early Years Coordinator
LMO
10.2021 - 01.2022
- Led the Morning Breakfast Program, providing culturally relevant programming for children ages 0-5.
- Assisted with planning activities for the After-School Program for children aged 6-12.
- Worked alongside elders to integrate Métis language and teachings into programming.
- Offered support, resources, and referrals to children and families.
Program Manager
River City Early Learning Academy/Gymnastics
09.2011 - 08.2018
- Taught preschool and after-school programs for children ages 3-12.
- Managed administrative tasks, including intake, payments, staff recruitment, and scheduling.
- Developed and implemented educational, emergent-based curricula for young children.
- Coached recreational gymnastics and provided transportation for children in after-school programs.
Education
Diploma - Early Childhood Education
Thompson Rivers University
Infant Toddler Certificate - undefined
Thompson Rivers University
Skills
- Problem-solving and project management
- Attention to detail
- Efficiency
- Professionalism
- Team leadership
- Process improvement
- Training and development
- Interpersonal skills
- Flexibility and adaptability
Certification
- Complex Care and Intervention Training (October 2024)
- Advanced Crisis Prevention Intervention Training
- Mental Health First Aid
- Level 1 First Aid (valid until September 2026)
- Food Safe Certified
- Training in Privacy, Access to Information and Record Sharing
- Naloxone Training
- Class 5 Driver’s License
- Boundaries Training (October 2024)
- Risking Connections Training (October 2024)
Timeline
Program Manager
Active Care Youth & Adult Services
10.2024 - Current
Owner/Operator, Licensed Daycare Facility
01.2023 - 10.2024
Family Support Worker
Interior Community Services
08.2022 - 02.2023
Early Years Coordinator
LMO
10.2021 - 01.2022
Youth/Adult Support Worker
Active Care Youth Services
08.2018 - Current
Team Leader
Active Care Youth Services
08.2018 - 07.2022
Program Manager
River City Early Learning Academy/Gymnastics
09.2011 - 08.2018
Infant Toddler Certificate - undefined
Thompson Rivers University
Diploma - Early Childhood Education
Thompson Rivers University
Similar Profiles
Judima HouleJudima Houle
Youth Support Worker at Active Care Youth And Adult ServicesYouth Support Worker at Active Care Youth And Adult Services
Grace NjagiGrace Njagi
Mental Health and Substance Use Worker at Active Care Youth and Adult ServicesMental Health and Substance Use Worker at Active Care Youth and Adult Services
Erin SouzaErin Souza
Caregiver at Vitalia Active Adult Community, CareCaregiver at Vitalia Active Adult Community, Care