Stephanie Hart
Etobicoke,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proven skills in active listening, critical thinking, multitasking and payment processing. Committed to enhancing customer satisfaction through effective relationship building.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Diamond Beach
08.2023 - 11.2023
- Resolved customer inquiries and issues through effective communication and problem-solving.
- Assisted in processing customer orders, ensuring accuracy and timely delivery.
- Maintained comprehensive knowledge of product offerings to provide informed support.
- Collaborated with team members to improve service efficiency and customer satisfaction.
- Responsible for customer education of safety procedures, use of equipment
- Processed customer transactions efficiently and accurately. Assisted customers with inquiries and product selections. Maintained cleanliness and organization of checkout area.
- Oversaw equipment maintenance and implemented cleaning protocols to ensure optimal performance.
Cafe Barista
Java Joe's Cafe
04.2022 - 09.2022
- Prepared and served high-quality food and beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations for optimal efficiency.
- Collaborated with team to enhance menu offerings based on customer feedback.
- Managed inventory levels, ensuring availability of essential supplies and ingredients.
- Engaged with customers to provide personalized service and foster loyalty.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
Education
Life Sciences
University of Toronto
Toronto05-2029
High School Diploma -
Richview Collegiate Institute
06-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Relationship building
- Payment processing
Richview Collegiate Awards
Richview Pins, or "R - Pins", are awarded by our staff to a select group of students each year who:
· provide exceptional leadership and service to the school and/or other students
· come forward and volunteer to organize, assist, and/or assume responsibility
· carry out tasks responsibly, efficiently, competently, with a minimum of supervision.
These students are nominated by staff and selected by a committee.
The Scarlet and Gold Club at Richview is a group of young people with strong leadership skills. They assist with school-sponsored events such as Curriculum Night and Parent-Teacher Conferences. They also act as goodwill ambassadors for outside visitors and organizations, and facilitate during Orientation for incoming grade 9 students.
To become a member of this club, the young person must be recommended by his/her teachers at Richview.
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy
- Increased sales
- Provided recommendations for efficiencies
- Built trusted relationships with repeat customers
Timeline
Customer Service Representative
Diamond Beach
08.2023 - 11.2023
Cafe Barista
Java Joe's Cafe
04.2022 - 09.2022
Life Sciences
University of Toronto
High School Diploma -
Richview Collegiate Institute