STEPHANIE GARCIA
STOCKTON
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
18
18
years of professional experience
Work History
Medical Assistant/Lead Front Desk Receptionist
Advanced Dermatology of Northern California
STOCKTON
02.2022 - Current
- Incorporated outside records into charts and EHR.
- Contacted medical facilities to schedule patients for admission.
- Prepared treatment rooms for patient examinations.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Processed orders for medical supplies and lab equipment.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Handled general office duties to support administrative staff during peak hours.
- Provided assistance to medical staff in performing minor surgical procedures.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Explained treatment procedures and physicians' instructions.
- Assisted back office patient processes to reduce office wait times.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Inspected equipment to ensure proper working order prior to use on patients.
- Educated patients about medications, procedures and physician's instructions.
- Supported administrative staff by processing payments.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Filed insurance claims forms in accordance with applicable regulations.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Documented notes during patient visits.
- Organized patient charts before each day's clinic sessions began.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Registered new patients into practice management software program accurately entering demographic information.
- Positioned patients properly during examination or treatment for comfort and safety.
- Responded to patient callbacks and phone-in prescription refill requests.
- Organized charts, documents and supplies to maintain team productivity.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
BILLING CLERK
ON-TIME RECORDS
06.2021 - Current
- Prepare invoices to be billed out to insurances according to billing codes specific to services rendered
- Process checks paid by insurances and put in profiler accounts
- Copying, faxing, write out witness fee checks for copy services
- Input new orders into profiler sent in by clients
- Respond in timely matter to daily emails
- Prepare subpoena for records to go out to specific locations
- Check and work on daily order status reports
- Any other duties asked of me by supervisor
HOME HEALTH PROVIDER
IN-HOME SUPPORT SERVICES
09.2017 - 01.2021
- Assist with daily Bathing and hygiene
- Daily wound care and incontinence
- Administer medications
- Keep daily log and inventory of medications
- Accompany to doctor appointments
- Daily housekeeping
- Daily meal prep
FRONT DESK/MEDICAL ASSISTANT
CALIFORNIA VEIN & VASCULAR INSTITUTE
01.2018 - 03.2020
- Answer phones, greet patients, collect patient co-pays
- Prepare daily payment intakes for banking
- Inventory, ordering supplies
- Ordering compression stockings for patients
- Meet with stocking reps
- Make appointments, filing
- Verify insurance and obtain proper authorizations prior to patient appointments
- Referrals, faxing, copying
- Room patients, check vitals, assist doctor with other needs
FRONT DESK
RETINAL CONSULTANTS
05.2013 - 04.2017
- Answer phones, greet patients, collect patient co-pays
- Make appointments, filing
- Verify insurance and obtain proper authorizations prior to patient appointments
- Referrals, faxing, copying, scanning into EHR
MEDICAL ASSISTANT
W.T. URBANO MEDICAL GROUP
11.2011 - 04.2013
- Answer phones, greet patients, collect patient co-pays
- Make appointments, filing
- Verify insurance and obtain proper authorizations prior to patient appointments
- Referrals, faxing, copying
- Room patients, check vitals, visual acuity, give injections, assist doctor with other needs
ADMINISTRATIVE ASSISTANT
CREATIVE CHILD CARE
10.2006 - 08.2010
- Answer phones, greet parents and students, collect monthly fees
- Make appointments, filing
- Verify income and eligibility on monthly basis
- Keep track of each students attendance
- Record attendance records in electronic system
- Referrals, faxing, copying
- Call potential clients for enrollment
- Maintain enrollment quota
Education
Medical Assistant Diploma -
Kaplan College
10.2011
Skills
- Bilingual
- Multi-line phone system
- Alpha numeric filing
- Customer service
- Electronic medical record
- Data entry
- Visual acuity
- Injections
- Fast learner
- Well organized
- Reliable
- Patient scheduling
- Inventory management
- Medical billing
- Insurance verification
- Critical thinking
- Effective communication
- Team collaboration
- Time management
- Appointment setting
- HIPAA compliance
- Stocking supplies
- Calm and level-headed under duress
- Clinical and administrative support
- Appointment reminders
- Trustworthy companion
References
Available upon request.
Timeline
Medical Assistant/Lead Front Desk Receptionist
Advanced Dermatology of Northern California
02.2022 - Current
BILLING CLERK
ON-TIME RECORDS
06.2021 - Current
FRONT DESK/MEDICAL ASSISTANT
CALIFORNIA VEIN & VASCULAR INSTITUTE
01.2018 - 03.2020
HOME HEALTH PROVIDER
IN-HOME SUPPORT SERVICES
09.2017 - 01.2021
FRONT DESK
RETINAL CONSULTANTS
05.2013 - 04.2017
MEDICAL ASSISTANT
W.T. URBANO MEDICAL GROUP
11.2011 - 04.2013
ADMINISTRATIVE ASSISTANT
CREATIVE CHILD CARE
10.2006 - 08.2010
Medical Assistant Diploma -
Kaplan College