Jennifer Meza
Indio
Summary
Knowledgeable certified medical assistant with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant/Lead Front Desk Receptionist
The Oncology Institute of Hope and Innovation
Palm Desert
04.2025 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated patient flow efficiently.
- Monitored vital signs and documented patient information accurately.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Oversaw scheduling for front desk staff and delegated tasks effectively.
- Tracked inventory levels of office supplies and placed orders when necessary.
- Responsible for handling cash payments from customers at the reception counter.
- Collected blood samples using proper techniques and equipment.
Clinical Manager/ Lead Medical Assistant
United Medical Group Inc. - Dr. Shahriyar Tavakoli
Rancho Mirage
06.2020 - Current
- Take and document vital signs and collect information for patients chief complaint
- Prepare patient charts (paper and electronic)
- Review past medical history and reconcile medications
- Send referral and prior authorizations for HMO patients
- Order any testing for patients including any procedures, labs, x-rays, diagnostics, sleep studies, and oxygen orders
- Perform walking pulse oximetry for oxygen qualification
- Check status of testing and called patients with results after doctors review
- Basic front desk duties (scheduling and answering phones)
- Order and refill medications
- Scanning and filling
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
Back Office Tech (Internship- 180 hours)
Acuity Eye Group
02.2020 - 03.2020
- Company Overview: Retina Institute & Acuity 360 Advanced Vision Center
- Conduct a basic Visual Acuity (VA) assessment
- Perform an intraocular pressure (IOP) test with a Tonopen unit
- Administer topical ophthalmic and dilation medications to a patient
- Collect and document the patient's chief complaint
- Perform basic front office tasks and functions
- Verify the patient's ocular and medical health history
- Document any medications patient is taking
- Take Fundus photos
- Retina Institute & Acuity 360 Advanced Vision Center
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Store Manager/ Key Holder
Plato's Closet
05.2017 - 12.2019
- Opened and closed the store, including counting cash, opening and closing registers
- Managed registers hourly
- Creating staff assignments
- Trained new employees
- Supervised teams of up to 5 employees, provided leadership and guidance
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Server
Hawthorn Retirement Group
05.2016 - 03.2017
- Maintain safe food handling standards at all times
- Took orders by memory
- Ensured positive customer dining experiences by executing quality assurance practices
- Completed opening and closing checklist according to set standards
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate of Science - Health Sciences
College of The Desert
Palm Desert, CA05-2025
Certified Medical Assistant - California - Medical Assistant
Mayfield College
Cathedral City03-2020
Skills
- Trained on EMR/EHR platforms (Epic, NextGen, IKnowMed, Tenet, Amazing Charts, Centricity)
- Knowledgeable about insurance
- Authorizations
- Vital sign monitoring
- Clinical leadership, managerial experience
- Direct patient care
- Money handling with co-pays and registers
- Laboratory maintenance
- Certified in basic life support (BLS)
- Medical records management
- Electrocardiography (EKG)
- Laboratory specimen collection
Languages
- English
- Spanish
Certification
• Basic Life Support (BLS) & CPR Certified - American Heart Association.
• CCMA-C California Certified Medical Assistant (1/2023-1/2028)
• CCMA-C California Certified Medical Assistant (1/2023-1/2028)
Timeline
Medical Assistant/Lead Front Desk Receptionist
The Oncology Institute of Hope and Innovation
04.2025 - Current
Clinical Manager/ Lead Medical Assistant
United Medical Group Inc. - Dr. Shahriyar Tavakoli
06.2020 - Current
Back Office Tech (Internship- 180 hours)
Acuity Eye Group
02.2020 - 03.2020
Store Manager/ Key Holder
Plato's Closet
05.2017 - 12.2019
Server
Hawthorn Retirement Group
05.2016 - 03.2017
Associate of Science - Health Sciences
College of The Desert
Certified Medical Assistant - California - Medical Assistant
Mayfield College