Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Franchini

London,ON

Summary

Attentive Customer Service Representative with 16 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.

Overview

6
6
years of professional experience

Work History

Customer Service

WSC LS
06.2019 - Current
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.


Customer Service

Home Depot
03.2020 - 09.2022
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Applied effective time management techniques to meet tight deadlines.

Customer Service

KEGO Corportation
07.2018 - 06.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked well in a team setting, providing support and guidance.

Education

Diploma - Child And Youth Worker

Fanshawe College
London, ON
04.2012

Skills

  • Data entry proficiency
  • Recordkeeping strengths
  • POS systems expert
  • Policies and Procedures Adherence
  • Teamwork and Collaboration
  • Customer Focus
  • Order Processing
  • Data Entry
  • Complaint resolution
  • Microsoft Office
  • Work Prioritization
  • Assertiveness

Timeline

Customer Service

Home Depot
03.2020 - 09.2022

Customer Service

WSC LS
06.2019 - Current

Customer Service

KEGO Corportation
07.2018 - 06.2019

Diploma - Child And Youth Worker

Fanshawe College

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Stephanie Franchini