Shagun Jora
Project Management
Vancouver,BC
Summary
Dynamic and tech-savvy Marketing and Sales Development Coordinator with over 4 years of experience in designing and executing innovative marketing campaigns and lead generation strategies. Adept at leveraging AI and digital tools to optimize marketing efforts and drive revenue growth. Skilled in program management, vendor collaboration, and business development with a passion for delivering exceptional client service. Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service
London Drugs
08.2023 - Current
- Efficiently selected, organized, and labeled merchandise while ensuring accurate inventory management
- Consistently met productivity targets in a fast-paced environment, maintaining exceptional attention to detail and accuracy
- Upheld a clean and safe work environment while fostering strong collaboration with team members
- Manage approximately 40 incoming calls, and emails per day from Customers.
- Proactively identified potential challenges and offered innovative solutions for addressing them before they became critical issues.
- Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
- Implemented process improvements based on performance metrics analysis, leading to increased productivity within the department.
- Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
Senior Program Manager – Learning and Development
BIKAYI
11.2021 - 07.2022
- Managed vendor relationships, collaborated on co-marketing activities, and optimized marketing resources to align with business goals
- Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
- Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
- Cultivated strong relationships with external partners, ensuring effective collaboration on joint projects and initiatives.
- Developed comprehensive project plans, resulting in successful on-time delivery of multiple programs
- Led process improvement initiatives by conducting thorough analyses of existing workflows, and identifying bottlenecks and redundancies that hindered progress toward established targets.
- Negotiated contracts with vendors, ensuring favorable terms and conditions for the organization's needs.
- Reduced program costs through diligent budget management and identifying areas for cost savings.
Program Manager
SE2
06.2021 - 10.2021
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Met with project stakeholders on a regular basis to assess progress and make adjustments.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Developed and maintained logistics workflows, procedures, and reports.
- Leveraged project management processes and tools to define and execute projects.
- Implemented risk management strategies to mitigate potential barriers to project success.
Learning Program Coordinator
IGT SOLUTIONS
03.2020 - 05.2021
- Coordinated with vendors to develop co-marketing activities and ensure alignment with organizational goals
- Managed budgets and resources for the successful execution of multiple programs simultaneously.
- Assisted in the development of grant proposals, securing funding for vital program initiatives.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Designed program implementation and maintenance plan.
Learning and Development Specialist
FACIO CONSULTING
12.2018 - 02.2020
- Designed and managed marketing collateral for American Express learning programs, enhancing program visibility and participant engagement
- Collaborated with vendor partners on marketing initiatives, optimizing resources, and driving program success
- Established strong relationships with external partners to source relevant industry-specific training regularly.
- Increased employee retention rates by developing engaging onboarding and orientation processes.
- Managed departmental budgets efficiently allocating funds towards impactful resources that supported strategic goals.
- Created detailed reports outlining the impacts of learning initiatives on overall business performance showcasing tangible results from L&D efforts.
Project Coordinator
INDIA TODAY
08.2015 - 01.2017
- Coordinated digital marketing campaigns and led telemarketing initiatives to drive engagement and lead generation
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
Education
MBA - Major in Marketing and Program Management
University Canada West
Vancouver, BC06-2024
Master of Arts - Counseling
Indira Gandhi National Open University
India, Delhi07-2018
Bachelor of Arts - political science Honors
University of Delhi
India, Delhi08-2014
Diploma - Journalism And Mass Communication
Young Women's Christian Association
India, Delhi01-2014
Skills
- Project Management
- AI and Technological Tools Utilization
- Business Writing and Collateral Development
- Data Entry Proficiency
- CRM Software
- Technical Support
- Learning and Development
- Teamwork skills
- Microsoft Office
- Market awareness
- Client Engagement
- Marketing
Certification
- Certified Digital Marketing Associate
- Salesforce Trailhead Associate
- Financial Accounting (099)
- Fundamentals of Digital Marketing (Google)
- Strategies For Successful Learning
- Customer Experience Certification
- Google Digital Garage (Basic)
University projects experience
- Pawsome Concierge, Analyze existing competitors and understand their service offerings, pricing models, and customer engaging strategies. Conduct surveys with pet owners to identify their pain points and tailor services accordingly. Developed a pricing strategy that balances affordability for customers and profitability for the business. Explore the use of booking system or app for efficient service and customer management.
- Marketing Project for Bivo Innovations Inc., University Canada West, Analyzed strengths, weaknesses, opportunities, and threats to identify market gaps. Designed a detailed market entry plan for the Company's online business. Proposed an integrated app for streamlined e-commerce shipping transactions. Done discussions with the founder's team to improve and implement changes in the application.
- Strategic Management Project for Allennials at Work, University Canada West, Conduct a comprehensive assessment of internal and external factors affecting the business. Developed initial product strategies to ensure market readiness. Formulated a focused market entry strategy to enhance the Company's operations. Suggested an efficient shipping solution to improve customer satisfaction.
- And Co Workspace Optimization and Operation Strategy, University Canada West, Increased occupancy rates by 5% in six months with targeted campaigns. Enhanced online visibility through search engine optimization and online ads. Introduced virtual tours to attract potential clients. Networked with local businesses to increase lead generation and community engagement.
- Financial Analysis of Angellist Advisors, LLC, University Canada West, Analyzed the Company's financial performance through ratio analysis, identifying key strengths and weaknesses. Conducted a peer comparison with industry leaders to benchmark financial metrics. Evaluated five-year financial trends to assess the company's growth and cost management. Provided strategic recommendations to improve financial stability and performance.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Customer Service
London Drugs
08.2023 - Current
Senior Program Manager – Learning and Development
BIKAYI
11.2021 - 07.2022
Program Manager
SE2
06.2021 - 10.2021
Learning Program Coordinator
IGT SOLUTIONS
03.2020 - 05.2021
Learning and Development Specialist
FACIO CONSULTING
12.2018 - 02.2020
Project Coordinator
INDIA TODAY
08.2015 - 01.2017
MBA - Major in Marketing and Program Management
University Canada West
Master of Arts - Counseling
Indira Gandhi National Open University
Bachelor of Arts - political science Honors
University of Delhi
Diploma - Journalism And Mass Communication
Young Women's Christian Association
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