Jennifer Coffin
Anaheim
Summary
Highly enthusiastic customer service professional with 10+ years client interface experience dedicated and motivated to maintain customer satisfaction and contribute to company success. Energetic team player with top-notch organizational skills. Highly-motivated employee with desire to take on new challenges And a strong work ethic. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Customer Service
Superior Service
05.2024 - Current
- Provided excellent customer service, resolving concerns promptly and professionally.
- Collaborated with team members to improve overall customer service experience.
- Collaborated with customer service team to achieve seamless customer experience.
- Strengthened client relationships by providing exceptional customer service and support.
- Collaborate with dispatch team to provide seamless customer experience
Dispatcher
Aire Rite Air Conditioning
10.2021 - 01.2024
- Communicated with individuals within inbound call center setting to complete dispatch support for commercial HVAC and refrigeration calls.
- Updated database with information about dispatched orders, their status.
- Supervised driver dispatching, route planning and vehicle tracking for 10 technicians
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Customer Service Representative
MOD Jewelry Inc.
11.2015 - 03.2020
- Answered an average of 30+ calls per day by addressing customer inquiries, solving problems and providing new product information
- Communicated with customers regarding back order availability, future inventory and special orders.
- Answered product questions with up-to-date knowledge of sales and company promotions.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Directed calls to appropriate individuals and departments.
- Routinely answered customer questions regarding merchandise and pricing.
- Assisted in proof reading all marketing material for accuracy prior to production.
- Assisted in updating data base with new product information
Patient Services Representative
Boston Medical Group
10.2010 - 01.2015
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Customer Interface Assisted customers over the phone regarding store operations, product, promotions and orders.
- Database Maintenance Assisted in the managing of the company database and verified, edited and modified members' information, Provided accurate and appropriate information in response to customer inquiries.
- Addressed customer service inquiries in a timely and accurate fashion.
- Properly directed inbound calls in phone queues to improve call flow.
Account Development Coordinator
Dispensing Solutions Inc
02.2006 - 04.2009
- Sales support -processed new account documents and entered into database, verified doctor licensing, processed orders.
- Tested new data base programs with existing company knowledge for benefits and/or possible fixes.
- Training for customers on company programs used on site via telephone and webinar applications.
- Training new employees on processes and procedures.
Education
High School Diploma -
Anaheim High School
Anaheim, CASkills
- Creative problem solver
- MS Windows proficient
- Quick learner
- Multi-line phone talent
- Exceptional communication skills
- Trusted key holder
- Data management
- Self-motivated
- Strong verbal communication
- Project management
- Conflict resolution
- Extremely organized
- Route Navigation
- Schedule Management
- Data Entry
- Work Order Management
- Dispatch Coordination
- Database Management
- Service Coordination
- Schedule Coordination
- Processing Orders
- Dispatching Procedures
Experience
Patient Services Representative,Customer Service Representative,false,Customer Service Representative
References
References available upon request.
Timeline
Customer Service
Superior Service
05.2024 - Current
Dispatcher
Aire Rite Air Conditioning
10.2021 - 01.2024
Customer Service Representative
MOD Jewelry Inc.
11.2015 - 03.2020
Patient Services Representative
Boston Medical Group
10.2010 - 01.2015
Account Development Coordinator
Dispensing Solutions Inc
02.2006 - 04.2009
High School Diploma -
Anaheim High School
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