Stephanie D souza Dcosta
Calgary,Canada
Summary
Dedicated Admin and Sales Executive along with HR at Louvre Hotels Group, specializing in Microsoft Excel and Client Relationship Management. Successfully led brand awareness campaigns that bolstered corporate partnerships, enhancing overall organizational visibility. Proficient in report writing and customer service, consistently achieving high levels of client satisfaction through strategic communication and detailed data analysis.
Overview
7
7
years of professional experience
Work History
Admin and Sales Executive
LOUVRE HOTELS GROUP
Muscat
09.2017 - 09.2024
- Gather, Review and Analyze data regarding the business and its operations
- Spearheaded brand awareness campaigns and fostered robust relationships with corporate clients, embassies, and select Destination Management Companies (DMCs)
- Orchestrated and hosted site inspections and meetings, engaging with key decision-makers and influencers to prioritize business opportunities
- Cultivated and secured future business by nurturing existing accounts and establishing new partnerships
- Proactively identified and pursued new business opportunities, conducting thorough follow-ups to close deals
- Developed and maintained strong client relationships through regular interactions and consistent communication, ensuring client satisfaction and loyalty
- Engaged in strategic business activities, including account penetration and participation in sales blitzes
- Contributed to different business meetings and professional development through active participation in training sessions
- Diligently completed daily and monthly reports, providing valuable insights for team progress and goal tracking
- Managed and optimized loyalty programs to enhance customer retention and value
- Assisted in the annual budgeting process and revenue forecasting, aligning financial planning with business objectives
- Gathering insights about issues that need resolving or processes that can be improved
- Worked with the Digital Marketing department and assisted in creating flyers, promotions using platforms like Canva
HR Coordinator
Golden Tulip Headington Hotel
Muscat
09.2019 - 12.2020
- Elevated to support the HR Department, crafting memos, reports, and correspondence under the guidance of the HR Manager
- Managed the preparation of job offers, contracts, and essential recruitment documentation, ensuring compliance and thoroughness
- Maintained and coordinated staff employment contract renewals in liaison with department heads, streamlining the process
- Diligently updated and monitored Visa/Labour card records, proactively managing renewals
- Facilitated the recruitment process by scheduling interviews and providing comprehensive support during the selection phase
- Conducted meticulous file audits to maintain the integrity and completeness of employee records
- Uphold strict confidentiality protocols, safeguarding sensitive information at all times
Education
Masters in MSc - Computer Science - Applied Computing & Info. Tech.
Majan College University College
UK01.2017
B.Sc. (Hons) - Computer and Internet Applications
Majan College University College
UK01.2015
School Certificate -
Indian School Muscat
Muscat01.2012
Secondary School Certificate - SSC
Indian School Muscat
Muscat01.2010
Skills
- Strong Oral and Written Communications
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Visio
- Microsoft Outlook
- Customer Service
- Social Media
- Forecasting
- Profit Margins
- Managed budgets
- Report writing skills
- Lead prospecting
- Email campaigns
Accomplishments
- Celebrated for exceptional performance with the Employee of the Month Award in June 2018 at LHG Group of Hotels.
- Honored with the Employee of the 4th Quarter Award in 2019 at LHG Group of Hotels.
- Recognized for leadership potential as a nominee for President of the Student Council at Majan University in 2013.
Personal Information
Driving License: Valid Canadian Driving License
Languages
- English, Fluent
- Arabic, Fluent
- Hindi, Fluent
References
- Mrs. Larissa Gomes, +1 587-966-0911, Larissa09dcosta@gmail.com
- Mr. Ullas Verghese, General Manager, Golden Tulip Headington Hotel, +968 99102981, gm@goldentulipheadington.com
Currentstatus
PR in Canada
Cover Letter
01/18/25, Symphonic Residential Systems, Calgary, Alberta, Dear Selection Committee, Please accept this cover letter and resume in application for the post of Office Assistant in your Calgary office as advertised on Indeed.com. My interest in this position stems from a desire to diversify my Admin and Customer Service expertise. I am interested in this position because I believe this opportunity will be mutually beneficial. My expertise lies in direct sales and delivering exceptional customer experiences as well as technical field. My primary goal is to drive the business's financial success by surpassing business targets and profit margins, thereby contributing to the generation of maximum revenue. My commitment to achieving excellence in business performance is unwavering, and I am dedicated to leveraging my skills to benefit the company's growth and success. I have experience working with a diverse client base and manage my time efficiently. My references can confirm that I have demonstrated the ability to exceed expectations through self-motivation and dedication. Being an ambitious, independent and diligent worker, coupled with a willingness to learn makes me an ideal candidate for this position. My strong written and oral communication skills, problem solving, team building and organizational abilities compliment my qualifications and passion as an Admin professional. In addition to this, I have strong computer skills and am quickly able to learn new software. I believe I will prove to be a valuable asset to your existing team of professionals and add immediate contribution to your esteemed organization. Thank you in advance for your time and consideration. I look forward to meeting with you in order to discuss how my skills and qualifications will benefit your company. Should you have any questions or require any additional information or would like to arrange for an interview, please feel free to contact me at the number or email listed above. Sincerely, Stephanie D souza Dcosta
Timeline
HR Coordinator
Golden Tulip Headington Hotel
09.2019 - 12.2020
Admin and Sales Executive
LOUVRE HOTELS GROUP
09.2017 - 09.2024
Masters in MSc - Computer Science - Applied Computing & Info. Tech.
Majan College University College
B.Sc. (Hons) - Computer and Internet Applications
Majan College University College
School Certificate -
Indian School Muscat
Secondary School Certificate - SSC
Indian School Muscat
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