Stephanie Dick
Grande Prairie,AB
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
16
16
years of professional experience
Work History
Manager
Save-On-Foods
10.2013 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Shift Leader Manager
Starbucks
02.2008 - 10.2013
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
Education
Grade 12 Diploma -
Sir Winston Churchill High School
Calgary, ABSkills
- Order Supplies
- Coordinate Events
- Sales Activities
- Business Management Principles
- Health and Safety Regulations
- Quality Standards
- Team Leadership
- Sales and Marketing
- Staff Management
- Financial Management
- Supply Chain Management
- Customer Service
- Business Planning
- Verbal and Written Communication
- Manage Budgets
Timeline
Manager
Save-On-Foods
10.2013 - 08.2023
Shift Leader Manager
Starbucks
02.2008 - 10.2013
Grade 12 Diploma -
Sir Winston Churchill High School