Stephanie Castillo
Reseda
Summary
My goal is to build a long term career, in the hopes to take on new opportunities and expand my knowledge
Overview
6
6
years of professional experience
Work History
Front Receptionist
Diagnostic Imaging Network
Sherman Oaks
03.2024 - 09.2025
- Greeted patients and visitors with professionalism and warmth.
- Managed appointment scheduling and coordination for diagnostic imaging services.
- Answered phone calls and provided information about services offered.
Business Office Medical Records Specialist/Data Entry
VALLEY PHYSICIANS SURGERY CENTER
09.2022 - 07.2023
- Analyzes and reviews medical records for completeness and accuracy of documentation according to specified standards.
- Confers with doctors, nurses and other health personnel to assure complete, current and accurate medical records.
- Files loose paperwork into charts and other files.
- Contacts prepares of source documents to resolve questions, inconsistencies or missing data.
- Enters data from chart into electronic format.
- Responsible for the collection, processing, filing, maintenance, storage, retrieval and distributions of medical records according to facility policies and procedures.
- Serves as back up to the receptionist, scheduler and insurance verifier, as needed.
- Actively participates in the Quality Improvement program and other on-going risk management and safety programs as part of the operating room team.
- Processes incoming operative reports.
- Audits incomplete records and prepares reports on delinquencies.
- Operates computer to process, store, and retrieve health information.
- Recognizes and utilizes safety precautions and procedures.
Front Office
Northridge Specialty Imaging Center
01.2020 - 09.2022
- Schedule and check in patients.
- Professionally and competently answer a multi-phone line system.
- Basic computer skills & knowledge of EMR.
- Excellent communications skills, strong ability to multi-task and conduct myself in a professional manner.
- Experience with obtaining authorization for radiology and medical procedures.
- Conducts myself as a positive role model and team member.
- Cooperative work attitude toward and with co-employees, management, patients, visitors and physicians.
- Follow through on problems that may compromise effective job performance by using appropriate chain of command.
- Treat all coworkers, patients, patient families, physicians, managers and all others present within and around the workplace with respect.
Front Office
Dr. Misheloff Optometry Eye Care
01.2020 - 02.2022
- Provides patient education regarding lens materials, products and designs.
- Performs prescription analysis such as interpreting and transposing.
- Provides recommendations to patients regarding proper eyeglass frame selection.
- Designs complete eyewear product by incorporating frame design elements, lens materials and optics with patient’s prescription and lifestyle requirements.
- Performs eyeglass frame adjustments and repairs. Includes proper alignment of frame, comfortable fit, functional vision and instructions on proper wear and care of eyeglasses.
- Performs accurate measurements of lens power, pupillary distance, multifocal segment height, lens base curve, vertex distance, and prism power.
- Orders custom lens products from wholesale optical laboratories, monitors process, post charges and bill insurance when needed.
- Orders contact lenses for patients.
- Verifies lens prescriptions of ordered lenses and check for accuracy.
- Assists in wholesale purchasing of frames and other products for resale to patients.
- Assists in the return of authorized merchandise to manufacturers and prepare credit forms.
- Designs, arrange and maintain product displays.
- Organizes and maintain frame display area throughout the workday.
- Monitors product inventory levels.
- Maintains inventory of office supplies and other materials necessary to properly run the department.
Education
Grover Cleveland Charter High School
Reseda, CASkills
- Familiarity working with hazardous chemicals
- Problem-solving
- Customer service
- Continuous quality improvement
- Use of proper PPE with hazardous chemicals
- Experience in software
- Microsoft Office
- Honesty
- Mutual respect
- Communication skills
Timeline
Front Receptionist
Diagnostic Imaging Network
03.2024 - 09.2025
Business Office Medical Records Specialist/Data Entry
VALLEY PHYSICIANS SURGERY CENTER
09.2022 - 07.2023
Front Office
Northridge Specialty Imaging Center
01.2020 - 09.2022
Front Office
Dr. Misheloff Optometry Eye Care
01.2020 - 02.2022
Grover Cleveland Charter High School