Stephanie Bowman
San Diego,CA
Summary
Motivated, organized, enthusiastic, adaptable, tenured, RFx specialist. Hardworking and passionate job seeker with strong communication skills eager to secure the Proposal Manager position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Proposal Analyst, Senior
Jack Henry
04.2016 - Current
- Responds to RFPs, RFIs, GAPs, due diligence requests, and other questionnaires
- Adheres to technical writing principles and style guides
- Successfully manages multiple projects concurrently
- Meets internal RFx deadlines
- Works closely with sales organization and subject matter experts.
- Illustrates in-depth knowledge of platform, products, and services
- Top content contributor
- Documents step-by-step internal procedures
- Maintains professional relationships
Business Analyst, Advanced
Jack Henry
04.2012 - 04.2016
- On-premises client support
- Effectively communicated with clients, datacenter operators, and internal departments to quickly resolve support cases
- Fully documented case notes in CRM
- Built job files and ran back office processes (e.g., IRS reporting) for financial institutions.
- Participated in annual server failover testing
- Provided after-hours client support
- ACH subject matter expert
Technical Support Representative, Senior
Jack Henry
04.2002 - 04.2012
- Support for core platform
- Demonstrated timely support case resolution
- Provided after-hours client support
- Subject matter expert, trainer, and mentor
- Documented instructional guides for internal use
- Worked closely with technical writers to develop documentation
- Contributed written topics to monthly service-level announcements
Education
Professional Technical Writing Certificate -
University of Washington
Seattle, WA01.2023
Associate of Arts and Sciences -
Bellevue College
Bellevue, WA01.2000
Skills
- Customer Service
- Technical Writing
- Project Management
- Proposal Writing
- Editing
- Mentor
- Microsoft Office Suite
- Google Suite
- Adobe Acrobat
- Adobe InDesign
- RFPio
- Qvidian
- Salesforce
Timeline
Proposal Analyst, Senior
Jack Henry
04.2016 - Current
Business Analyst, Advanced
Jack Henry
04.2012 - 04.2016
Technical Support Representative, Senior
Jack Henry
04.2002 - 04.2012
Professional Technical Writing Certificate -
University of Washington
Associate of Arts and Sciences -
Bellevue College
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