STEPHANIE BEST
Calgary,AB
Summary
Innovative Business Operations and Transformation professional with 10-year history managing projects, digital portfolios, in addition to formulating strategic and tactical business initiatives. Drives efficient, service-oriented operations to support organizational growth and development. Collaborative and forward-thinking with excellent policy implementation, strategic planning and problem-solving abilities. Proficient in engaging stakeholders to build consensus and promote needed change. Successful expertise in business transformation and change management. Offering demonstrated communication, team building and coaching skills to instill common vision and create business cultures based on trust and mutual respect.
Overview
14
14
years of professional experience
Work History
Director of Projects
ZGM Modern Marketing Partners
Calgary, AB
01.2021 - Current
- Completed a detailed value delivery analysis and used the data to develop, implement and manage a PMO for digital which included a scalable project delivery guide in Asana, training of 40+ account managers, leading a design and development team, and ensuring the health of best practices, project governance, and new procedures remained adopted amidst frequent change
- Provided strong leadership to drive continuous improvement
- Led a team of designers and developers in 70+ digital projects
- Coached 10+ account/project managers in project best practices and leadership
- Created team objectives and roles with specific goals outlined for each individual
- Determined project staffing needs and led resource management
- Reported project updates to various stakeholders, informing on strategy, adjustments and progress
- Developed solutions to project risks
- Built and established strong partnerships with teams, vendors and contractors
- Generated and tracked change orders
- Led meetings with internal team members and third parties
- Applied best practices in project planning, financial planning and forecasting, and resource forecasting
Management Consultant
Calgary, AB
03.2017 - 01.2021
- Developed digital marketing plans to incorporate SEO, and social media platforms
- Monitored and analyzed rankings and traffic of websites
- Improved communications plans to drive uptake of programs by 15%
- Prepared research based marketing strategies
- Improved online efforts through competition analysis, market conditions and economic indicators
- Aligned organizational objectives with new marketing strategies which increased e-commerce donations and in-person store purchases by a total of 30% in one year
- Supported website design, revenue model, process flows, operations support and customer engagement strategies
- Used software tools such as HubSpot, SEMRush, and MOZ for data analysis
Finance Specialist
FGL Sports
Calgary, AB
01.2016 - 03.2017
- Processed purchase orders following financial procedures for approving invoices
- Conducted financial analysis and research to advise senior management on forecasting decisions
- Streamlined analytic procedures to increase budget visibility and reporting accuracy
- Applied financial controls, procedures, and forecasting techniques to monitor key performance indicators
- Analyzed financial trends ($60M per annum) based on historical campaign performance and other marketing efforts
- Reviewed historical records, current marketing operations data and forecasting information for decision making
- Performed routine closings, maintained clean, accurate and accessible records and monitored the marketing budget updates monthly, quarterly, and annually in collaboration with the FP and A team
Project Manager
FGL Sports
Calgary, AB
09.2013 - 01.2016
- Spearheaded migration projects for 40+ users for various SaaS migration efforts (Citrix on-premise to the Cloud), hardware upgrades, and supported disaster recovery centre and data backup (large, multi-million-dollar initiative)
- Enhanced development and drove continuous improvement of project delivery process through executive engagement
- Oversaw small to mid-sized portfolio of projects to support infrastructure delivery teams
- Applied knowledge in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams
- Created a successful department-wide (40 person) resource management process
- Furnished project reports to various stakeholders, informing on strategy, adjustments and progress
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency
- Built and established strong partnerships with teams
- Drove team success through shared vision, definition of roles and responsibilities amidst change
- Completed full-scale project plans with oversight of activities and processes
Executive Assistant
CN Rail
Calgary, AB
09.2009 - 09.2013
Education
Bachelor of Management - undefined
Athabasca University
Certificate of Marketing - undefined
Certified Scrum Product Owner Scrum Alliance PMP Project Management - undefined
Athabasca University
Skills
- Portfolio and Project Management
- Process improvement
- Team building, mentorship, & training
- Stakeholder Relations
- Budgeting and Forecasting
- Product Management, PDLC, PMP, Agile / Scrum project management
- Marketing Strategy
- Strategic Planning and Execution
- Data Analysis, cloud computing
- Strategic & Tactical Operations
- Operational Analysis
- Client Relationship Management / CRM
- Performance Assessment
- Program Optimization
- Business Leadership
- Strategic Planning & Development
- Revenue Generation
- Quality Assurance and Control
- Goal Setting
- Business Efficiency Expertise
- Product UX research, design
- User journey / mapping
Timeline
Director of Projects
ZGM Modern Marketing Partners
01.2021 - Current
Management Consultant
03.2017 - 01.2021
Finance Specialist
FGL Sports
01.2016 - 03.2017
Project Manager
FGL Sports
09.2013 - 01.2016
Executive Assistant
CN Rail
09.2009 - 09.2013
Bachelor of Management - undefined
Athabasca University
Certificate of Marketing - undefined
Certified Scrum Product Owner Scrum Alliance PMP Project Management - undefined
Athabasca University
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