Stephanie Best

· Completed a detailed value delivery analysis and used the data to develop, implement and manage a PMO for digital which included a scalable project delivery guide in Asana, training of 40+ account managers, leading a design and development team, and ensuring the health of best practices, project governance, and new procedures remained adopted amidst frequent change.

· Provided strong leadership to drive continuous improvement

· Led a team of designers and developers in 70+ digital projects

· Coached 10+ account/project managers in project best practices and leadership

· Created team objectives and roles with specific goals outlined for each individual

· Determined project staffing needs and led resource management

· Reported project updates to various stakeholders, informing on strategy, adjustments and progress

· Developed solutions to project risks

· Built and established strong partnerships with teams, vendors and contractors

· Generated and tracked change orders

· Led meetings with internal team members and third parties

· Applied best practices in project planning, financial planning and forecasting, and resource forecasting

· Developed digital marketing plans to incorporate SEO, and social media platforms

· Monitored and analyzed rankings and traffic of websites

· Improved communications plans to drive uptake of programs by 15%

· Prepared research based marketing strategies

· Improved online efforts through competition analysis, market conditions and economic indicators

· Aligned organizational objectives with new marketing strategies which increased e-commerce donations and in-person store purchases by a total of 30% in one year

· Supported website design, revenue model, process flows, operations support and customer engagement strategies

· Used software tools such as HubSpot, SEMRush, and MOZ for data analysis

· Processed purchase orders following financial procedures for approving invoices

· Conducted financial analysis and research to advise senior management on forecasting decisions

· Streamlined analytic procedures to increase budget visibility and reporting accuracy

· Applied financial controls, procedures, and forecasting techniques to monitor key performance indicators

· Analyzed financial trends ($60M per annum) based on historical campaign performance and other marketing efforts

· Reviewed historical records, current marketing operations data and forecasting information for decision making

· Performed routine closings, maintained clean, accurate and accessible records and monitored the marketing budget updates monthly, quarterly, and annually in collaboration with the FP and A team

· Spearheaded migration projects for 40+ users for various SaaS migration efforts (Citrix on-premise to the Cloud), hardware upgrades, and supported disaster recovery centre and data backup (large, multi-million-dollar initiative)

· Enhanced development and drove continuous improvement of project delivery process through executive engagement.

· Oversaw small to mid-sized portfolio of projects to support infrastructure delivery teams

· Applied knowledge in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams

· Created a successful department-wide (40 person) resource management process

· Furnished project reports to various stakeholders, informing on strategy, adjustments and progress

· Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency

· Built and established strong partnerships with teams

· Drove team success through shared vision, definition of roles and responsibilities amidst change

· Completed full-scale project plans with oversight of activities and processes