STEPHANIE ALBIERU
North York, Ontario ,Canada
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Counter Manager
CHANEL
Toronto, Canada
09.2021 - Current
- Lead Chanel counter operations ensuring an exceptional luxury experience.
- Exceed sales goals through strategic CRM, events, and personalized outreach.
- Host exclusive events and personal services tailored to Chanel standards of Les Quarts D’heurts
- Mentor and train Beauty Advisors & Studio Artists.
- Maintain visual standards, stock, and merchandising excellence.
Face Designer & Fragrance Expert
Giorgio Armani & YSL
Toronto, Canada
04.2019 - 01.2021
- Brand ambassador delivering refined service and luxury artistry.
- Sales Floor Team Leader for Cosmetics & Fragrance.
- Hosted Ontario's first Armani Masterclass; exceeded sales targets.
Beauty Advisor
Estée Lauder
Scarborough, Canada
01.2016 - 01.2019
- Delivered omni-channel luxury service via SalesFloor & WeChat.
- Supported holiday seasons as freelance makeup artist.
Beauty Expert & Face Designer
Giorgio Armani
Scarborough, Canada
11.2016 - 09.2018
- Organized events and appointments.
- Maintained premium visual presentation and client follow-up.
Education
Certificate -
SOMA School of Make-Up
OSSD -
Notre Dame High School
Skills
- Luxury Client Experience
- Leadership & Coaching
- CRM & Clienteling
- Makeup Artistry
- Omni-Channel Selling
- Event Planning
- Visual Merchandising
- Fragrance Expertise
Languages
- English, Fluent
- Romanian, Fluent
Timeline
Counter Manager
CHANEL
09.2021 - Current
Face Designer & Fragrance Expert
Giorgio Armani & YSL
04.2019 - 01.2021
Beauty Expert & Face Designer
Giorgio Armani
11.2016 - 09.2018
Beauty Advisor
Estée Lauder
01.2016 - 01.2019
Certificate -
SOMA School of Make-Up
OSSD -
Notre Dame High School