ANDRES CAMPOS
San Francisco
Summary
Refined, relationship-driven esthetician and beauty professional with a foundation in makeup artistry, luxury client care, and brand storytelling. Known for maintaining the lowest return rate on the Macy’s beauty floor through intuitive, compassion-led guidance and discreet, emotionally intelligent service. I excel at listening deeply—both to what clients say and what they don’t say—allowing me to deliver solutions that feel personal, elegant, and trustworthy. With training across prestige houses including Chanel, Dior, Tom Ford Beauty, Jo Malone London, Shiseido, Clinique, Estée Lauder, and Lancôme, I bring a warm, polished, hospitality-rooted approach to clienteling. A former multi-unit manager in high-volume specialty coffee, I also offer strong leadership, operations expertise, team development, and service culture fluency. Now seeking to bring my artistry, luxury service, and relationship-centric approach to Hermès as a Beauty Expert–Sales Specialist.
Overview
26
26
years of professional experience
Work History
Counter Manager — Luxury Beauty (Cross-Brand)
Macy’s Union Square
01.2024 - Current
- Maintain the lowest return rate on the beauty floor through attentive listening, intuitive service, and solution-based product curation.
- Significantly reduced a large year-over-year sales deficit by approximately 80% through relationship-driven selling and consistent client trust.
- Build strong repeat clientele, with a high volume of clients requesting follow-up and business cards.
- Convert initial client skepticism into confidence through warmth, expertise, and pressure-free guidance.
- Provide artistry, complexion matching, fragrance support, and service consistency across Chanel, Dior, Tom Ford Beauty, Jo Malone London, Shiseido, Clinique, Estée Lauder, and Lancôme.
- Uphold luxury visual standards, tester hygiene, organization, and refined brand storytelling.
- Support new product launches, brand activations, and events with elegance and clarity.
- Execute accurate POS functions, coordinate inventory, and maintain CRM notes to enhance follow-up and loyalty.
Freelance Makeup Artist & Licensed Esthetician
Self Employed Services
01.2024 - Current
- Provide makeup for weddings, photoshoots, and special events with a focus on radiant, complexion-forward beauty.
- Prep clients and models using esthetician-level skincare and texture refinement techniques.
- Customize looks based on undertone, structure, lighting, and creative direction.
- Educate clients on skincare routines and product selection.
- Maintain a sanitized, editorial-ready luxury kit.
General Manager & Certified Store Manager Trainer
Peet’s Coffee
03.2022 - 07.2024
- Managed a high-volume $1.5M–$2M store and was certified to train incoming store managers—both external hires and internal promotions.
- Led an entire training store, ensuring consistent coaching, skill development, and operational mastery across all team members.
- Strengthened leadership culture, hospitality standards, and team performance through structured coaching and hands-on mentorship.
- Cultivated a refined sense of operations, logistics, workflow optimization, and guest service—skills directly transferable to luxury counter leadership.
General Manager
Starbucks Coffee Company
08.2015 - 12.2021
- Led a high-volume $1.5M–$2M annual store with full responsibility for operations, scheduling, staffing, service culture, customer relations, and financial performance.
- Oversaw hospitality standards and team coaching, fostering a warm, guest-focused service experience that translates seamlessly to luxury retail.
- Developed teams in customer experience, product knowledge, and operational excellence under Starbucks’ globally respected service model.
Educational Interpreter (ASL) & Campus Support Lead
Self Employed Services
06.1999 - 08.2015
- Interpreted across diverse academic environments including advanced degree programs.
- Built long-term relationships through trust, consistency, and calm professional presence.
- Managed complex schedules, communication, and expectations with precision and empathy.
Education
Licensed Esthetician - Esthetician
Cinta Aveda Institute
San Francisco, CA01.2025
Skills
- Luxury client experience
- Storytelling & emotional connection
- Product knowledge: skincare, fragrance, makeup
- Licensed esthetician (Aveda Institute)
- Makeup artistry & complexion enhancement
- Cross-brand beauty education
- Clienteling & relationship building
- Sales performance & loyalty conversion
- Leadership, coaching & operations
- Professional presentation & service etiquette
- Makeup artistry for all skin tones
- Fashion silhouette awareness & luxury brand heritage
- Restoration of vintage luxury leather goods
- Creative direction for beauty looks
Timeline
Counter Manager — Luxury Beauty (Cross-Brand)
Macy’s Union Square
01.2024 - Current
Freelance Makeup Artist & Licensed Esthetician
Self Employed Services
01.2024 - Current
General Manager & Certified Store Manager Trainer
Peet’s Coffee
03.2022 - 07.2024
General Manager
Starbucks Coffee Company
08.2015 - 12.2021
Educational Interpreter (ASL) & Campus Support Lead
Self Employed Services
06.1999 - 08.2015
Licensed Esthetician - Esthetician
Cinta Aveda Institute
LUXURY BEAUTY BRAND EDUCATION
- Chanel
- Dior
- Tom Ford Beauty
- Jo Malone London
- Shiseido
- Clinique
- Estée Lauder
- Lancôme
- Areas of familiarity include fragrance families & scent language, complexion systems, skincare fundamentals, ingredient awareness, and house-specific service rituals.
PERSONAL ATTRIBUTES
- Warm
- Polished
- Creative
- Curious
- Relationship-Focused
- Emotionally Intelligent
- Discreet
- Adaptable
- Client-Centered