STEPHANIE ADDISON
Hamilton,Canada
Summary
Personable and upbeat professional skilled team player that understands the importance of customer service and completing tasks. Articulate phone presentation and an upbeat and positive attitude. Strong communication and excellent organization skills.
Overview
15
15
years of professional experience
Work History
Night Auditor
Quality Hotel
10.2022 - Current
- Monitored room availability and booking policies and procedures
- Balanced revenue sources and completed daily financial reports
- Tracked room revenue, occupancy percentages and other front office operating statistics
- Processed uncancelled reservations of no-shows and prepared financial reports for managerial review
- Contacted housekeeping or maintenance staff to resolve common guest issues
- Used Excel, Workbooks and Access to submit reports to corporate office
- Verified customer credit and payments during check-ins
- Reviewed guest accounts and charges during check-out to generate invoices and receipts
- Maintained clean and well-stocked lobby
Hairstylist
Independent
01.2010 - Current
- Connect closely with clients to provide a positive experience
- Skilled in doing naturel protective hair styles
- Weaving, knotless braids, crochet, cornrows in many complex designs, and many more
- Wash and dry
- Oil treatments
- Trimming
Personal Caregiver
Paul Smith
02.2018 - 01.2021
- Performed routine housekeeping duties for patients
- Engaged with clients in conversation and activities to provide emotional support
- Notified close family members of patient conditions and healthcare needs
- Prepared and picked up meals for patients to nutritional needs
Receptionist
Sherri Oliver
01.2010 - 01.2015
- Cultivated warm and welcoming atmosphere consistent with brand values
- Served as first point of contact for new and returning visitors
- Booking appointments
- Light cleaning
Education
Ontario College Diploma - Paralegal Studies
Mohawk College
Hamilton, OntarioLegal Accounting -
Humber
Toronto, OntarioSkills
- Customer service
- Multitasking
- Reliability
- Passion for learning
- Teamwork
- Independence
- Front desk operations
- Credit and cash payments
- Office supervision
- Teamwork and collaboration
- Strong work ethic
- Problem-solving
Languages
English
Timeline
Night Auditor
Quality Hotel
10.2022 - Current
Personal Caregiver
Paul Smith
02.2018 - 01.2021
Hairstylist
Independent
01.2010 - Current
Receptionist
Sherri Oliver
01.2010 - 01.2015
Legal Accounting -
Humber
Ontario College Diploma - Paralegal Studies
Mohawk College
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