Stela Durmishllari
Toronto,Ontario
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Upbeat with strong relationship-building abilities. Multi-talented Sales Clerk focused on being productive and providing first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers. Dedicated Customer Service Representative providing exceptional customer service through active listening and problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
Andi Pepa
10.2022 - 09.2023
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
Sales Clerk
Olsi Bregu
09.2020 - 05.2022
- Participated in regular training sessions, staying current on product knowledge and best practices for effective sales techniques.
- Implemented suggestive selling techniques when assisting customers; this led to higher average transaction amounts.
- Increased upselling success by identifying customer needs and suggesting appropriate additional products or services.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
Customer Service
Aurel Kocibelli
01.2015 - 03.2020
- Provided outstanding customer service.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Developed a deep understanding of customer service principles and customer service best practices.
- Followed up with customers about customer service.
Education
High School Diploma -
Seneca College
Markham, CanadaSkills
- Customer Service
- Data Entry
- Suggestive Selling
- Product Merchandising
Languages
English
Full Professional
Albanian
Native or Bilingual
Certification
- Certified Eyelash Extension Technician
- Certified Nail Technician
Timeline
Receptionist
Andi Pepa
10.2022 - 09.2023
Sales Clerk
Olsi Bregu
09.2020 - 05.2022
Customer Service
Aurel Kocibelli
01.2015 - 03.2020
High School Diploma -
Seneca College