Steffanie Harrison
St. Albert,AB
Summary
4th-year Kinesiology student with a solid foundation in human movement, health, and performance, seeking practicum placement for practical experience. Over four years of experience in hospitality as a server at Joey Mayfield, demonstrating strong communication, teamwork, and problem-solving skills in high-pressure situations. Highly adaptable and detail-oriented, ready to apply academic knowledge in a real-world setting.
Overview
5
5
years of professional experience
Work History
Office manager/Server/Floor manager
Joey Mayfield
Edmonton, Canada
06.2021 - Current
- Delivered excellent guest service as a server, managing high guest volumes with accuracy while providing a personalized experience and maintaining a welcoming, professional atmosphere.
- Supervised and supported floor staff by providing training, resolving conflicts, and optimizing team performance through effective labour budgeting and forecasting projected covers.
- Managed administrative operations by processing payroll, distributing tips, and maintaining detailed spreadsheets of staff hours, sales, and projected sales while communicating with management on overtime and discount reports.
Barista/Customer Service
Second Cup Café
St. Albert, Canada
04.2020 - 07.2021
- Managed end-of-day bookkeeping duties and documented cash flow to drive key financial reporting and decision-making.
- Connected with 100 or more customers per day, building trust to advise optimal product purchase and cross-sell additional products.
- Collaborated with team members during busy shifts to ensure smooth service.
Education
Bachelor’s of Kinesiology -
University of Alberta
Edmonton, AB04-2026
Diploma -
Paul Kane High School
St. Albert, AB06-2021
Skills
- Bilingual in French and English
- Customer relations
- Sales forecasting
- Time management
- Team collaboration
References
- Cody Robichaud, General Manager, Joey Mayfield, Crobichaud@joeyrestaurants.com, (587) 335-8585
- Tina Dupuis, Franchisee, Second Cup, (780) 289-4659
Skills And Coursework
- Bilingual in French and English
- Pro-serve Certification
- Injury Management
- Resistance training
Timeline
Office manager/Server/Floor manager
Joey Mayfield
06.2021 - Current
Barista/Customer Service
Second Cup Café
04.2020 - 07.2021
Bachelor’s of Kinesiology -
University of Alberta
Diploma -
Paul Kane High School