Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Stefania Bernal

Toronto

Summary

Professional retail worker with strong experience in cash handling and financial transactions. Known for reliability and adaptability in fast-paced environments. Skilled in team collaboration, problem-solving, and delivering results. Valued for strong communication, integrity, and efficiency in operations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cash Lead

Roots
11.2024 - Current
  • Maintained a clean, organized work environment to promote efficient operations and improve overall customer experience.
  • Supported store promotions by effectively communicating sale details to customers, resulting in increased revenue during promotional periods.
  • Provided exceptional leadership in guiding team members toward achieving individual performance goals while maintaining a cohesive team dynamic.
  • Mentored new cashiers, providing thorough training on company policies and procedures.

Sale Associate

Roots
11.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and highlight key merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Server

Symposium Cafe Restaurant & Lounge
07.2021 - 09.2022
  • Memorizing the food menu and beverage list, providing information to help with selections and up sale
  • Recording patrons’ choices, identifying special dietary needs and special requests
  • Serve multiples tables at once and multitask (seating’s guests, cleaning dishes, help make beverage, etc.)
  • Protects establishment and customers by adhering to sanitation, safety, and alcohol beverage control policies

Front End Cashier

Loblaws
03.2021 - 08.2022
  • Registers sales on a cash register by scanning items, itemizing and totalling customers purchases
  • Assisting customers with general inquiries
  • Enters price changes by calling other departments for price check
  • Collects payments by handle cash and credit card transactions

Education

Bachelor of Commerce - Economics

Toronto Metropolitan University
Toronto, ON
05-2026

Skills

  • Ability to work independently
  • Collaborative Team Member
  • Interpersonal skills
  • Effective Communication
  • Active Listening Skills
  • Cash Management
  • Adaptability in fast-paced work environment
  • Effective Time Management
  • Strong Organizational Abilities
  • Problem-solving skills

Languages

Spanish

Certification

Smart Serve certification, 04/01/21

Timeline

Cash Lead

Roots
11.2024 - Current

Sale Associate

Roots
11.2022 - Current

Server

Symposium Cafe Restaurant & Lounge
07.2021 - 09.2022

Front End Cashier

Loblaws
03.2021 - 08.2022

Bachelor of Commerce - Economics

Toronto Metropolitan University

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Stefania Bernal