Adiba Rahman
Etobicoke,ON
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
3
3
years of professional experience
Work History
Team Lead
Roots
95 Orfus Rd Unit 6, Ontario
07.2024 - Current
- Demonstrated strong commitment to providing exemplary customer service by consistently going above and beyond to meet customers' needs.
- Ensured compliance with company policies and procedures throughout the team.
- Motivated staff through positive reinforcement techniques.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
Florist
Fortinos
Queens Plate Drive
03.2024 - 07.2024
- Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
- Planned out flower arrangements for corporate events according to client specifications.
- Created an enjoyable shopping experience through my creativity and dedication, resulting in a growing base of loyal customers
- Efficiently managed cashier responsibilities to ensure seamless and precise transactions for all customers.
Cashier
Stitches
Islington Avenue
11.2023 - 04.2024
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Trained new team members in cash register operation, stock procedures, and customer services.
Self-Checkout Ambassador/Cashier
Shoppers Drug Mart
Wilson Avenue
10.2023 - 11.2023
- Represented the Ambassador in a professional manner at all times.
- I assisted customers with self-checkout, offering guidance and maintaining efficiency
- Created attractive visual displays for new products and current promotions.
- Posted and updated content on company's website and social media outlets.
Cashier/ Sales Associate
Urban Behaviour
Woodbine Mall
07.2023 - 10.2023
- Provided exceptional customer service at Urban Behavior as a Sales Associate and Cashier, offering style advice, size recommendations, and showcasing clothing collections.
- Demonstrated expertise in fashion, strong product knowledge, and commitment to exceptional service enhanced customers' shopping experience and fostered customer loyalty.
- Efficiently handled cashier duties, ensuring accurate and swift transactions.
- Stocked shelves with merchandise when needed.
Office Administrator
Spelling Bee of Canada
Islington Avenue
08.2023 - 09.2023
- At Spelling Bee, I effectively served as an administrative officer, skillfully managing the logistical aspects behind the scenes
- With a keen focus on organization, clear communication, and strategic solutions, I ensured the smooth flow of administrative processes
- Provided assistance with the planning of events such as staff meetings or conferences.
- Organized and maintained filing systems, including electronic databases and records.
- Coordinated and managed daily administrative operations of the office.
Cashier/ Merchandiser
Shoppers Drug Mart
Dixon Road
10.2021 - 03.2022
- Provided excellent customer service by warmly welcoming patrons, efficiently conducting transactions, and maintaining high levels of accuracy at Shoppers Drug Mart
- Provided excellent customer service, processed transactions, and maintained an organized store as a Cashier, Merchandiser, and Beauty Assistant.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
Father Henry Carr Catholic Secondary School
Toronto, ON06-2024
Skills
- Excellent Customer Service Skills
- Strong Interpersonal and Communication Skills
- Ability to Work Independently and Cooperatively as Part of a Team
- Excellent Organization and Time Management Skills
- Customer Assistance
- Cash Handling
- Ordering and stocking
- Staff Training
Volunteer Experience
Ontario Heart Center, Receptionist Assistant, 02/01/23, 06/01/23, Assisted patients and fostered positive relationships with the patients while booking them for appointments.
Training
- Youth Connection Program, VPI Working Solutions, 2023
- Completed 20 hours of employment training
Languages
Bengali
Full Professional
Timeline
Team Lead
Roots
07.2024 - Current
Florist
Fortinos
03.2024 - 07.2024
Cashier
Stitches
11.2023 - 04.2024
Self-Checkout Ambassador/Cashier
Shoppers Drug Mart
10.2023 - 11.2023
Office Administrator
Spelling Bee of Canada
08.2023 - 09.2023
Cashier/ Sales Associate
Urban Behaviour
07.2023 - 10.2023
Cashier/ Merchandiser
Shoppers Drug Mart
10.2021 - 03.2022
High School Diploma -
Father Henry Carr Catholic Secondary School
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