Joshua Burr
Arthur,Ontario
Summary
Hard worker dedicated to making a positive change for my employer. Bringing forth a motivated attitude and a variety of powerful skills. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. A strong leader who works well under pressure and exudes positivity.
Overview
7
7
years of professional experience
Work History
Team Lead
Cooley Group
02.2024 - Current
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Coached team members in techniques necessary to complete job tasks.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Trained new team members by relaying information on company procedures and safety requirements.
Animal Handler and Research Assistant
Ontario Nutri Labs
09.2023 - 02.2024
- Participated in ongoing professional development opportunities related to animal care best practices.
- Enhanced animal well-being by implementing comprehensive care plans and providing daily enrichment activities.
- Trained various species using positive reinforcement methods, resulting in improved behavior and increased adaptability.
- Maintained clean and organized living environments for animals, ensuring optimal hygiene standards were met.
- Developed strong relationships with individual animals through trust-based handling practices that fostered a sense of security within their environment.
- Monitored animal diets closely, adjusting as necessary to maintain optimal weight and nutritional balance.
Line Operator
Golden Valley Farms
09.2021 - 09.2022
- Responsible for line operations of slicing and packaging equipment
- Inputting data into ROSS management systems and Factory Tabware
- Safe operations of equipment and preventative maintenance
- Perform quality inspections of processed product to CFIA and company standards.
Manager
Tim Hortons
01.2021 - 09.2021
- Organize and prioritize work to complete assignments in a timely, efficient manner
- Assist with recruitment and training of new employees, while monitoring the productivity of current employees
- Strong attention to detail and excellent record-keeping abilities
- Worked with District Manager to ensure client satisfaction
- Input data into spreadsheets, worked with budgets and input operating costs
- Undertook leadership training.
supervisor
Tim Hortons
06.2019 - 12.2019
- Worked with managers to determine event and project budgets
- Worked to represent the company in a positive and enthusiastic manner
- Ensured food safety and cleanliness standards are met.
IT support
Laboratory Services University of Guelph
06.2018 - 08.2018
- Managed inventory using advanced system management systems
- Fixed scanners and printers
- Responsible for setting up a computer ghosting software for the computers I built
- Installed and repaired security software.
IT support
Laboratory Services University of Guelph
06.2017 - 08.2017
- Managed inventory
- Installed and repaired security software
- Fixed scanners and printers.
Education
Police foundations (Honours) -
Georgian College
04.2021
Skills
- Effective time management
- Computer literate
- Ability to work under pressure
- Ability to work in a team
- Problem solving skills
- Excellent customer service skills
- Leadership skills
- Product Management
- Employee Evaluation
- Schedule Management
- Performance monitoring
References Available
True
Languages
English
Native or Bilingual
Timeline
Team Lead
Cooley Group
02.2024 - Current
Animal Handler and Research Assistant
Ontario Nutri Labs
09.2023 - 02.2024
Line Operator
Golden Valley Farms
09.2021 - 09.2022
Manager
Tim Hortons
01.2021 - 09.2021
supervisor
Tim Hortons
06.2019 - 12.2019
IT support
Laboratory Services University of Guelph
06.2018 - 08.2018
IT support
Laboratory Services University of Guelph
06.2017 - 08.2017
Police foundations (Honours) -
Georgian College
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