Stefani Stojanovic
Mississauga,Ontario
Overview
4
4
years of professional experience
1
1
Certification
Work History
DSW Worker
Luso Canadian Charitable Society
06.2023 - 09.2023
- Worked alongside Luso staff in implementing various activities, including sensory-based and educational programs.
- Assisted with feeding during lunch and snack time
- Fostered a positive and inclusive environment by actively engaging with participants and prioritizing their well-being and safety.
- Planned and led interactive activities that promoted learning, inspired creativity, and helped participants connect with others.
Customer Service/Office Administrator (Part-Time)
Bombolini Solutions
06.2021 - 08.2022
- Handled phone calls and emails, helping customers with questions and concerns in a friendly and professional manner.
- Listened to customer issues, provided solutions, and escalated unresolved problems when needed.
- Collected and recorded customer feedback to improve services and address common concerns.
- Kept records organized and up to date, making information easy to find when needed.
Customer Service/Scheduler (Part-Time)
Ray Of Light Contracting
01.2020 - 05.2021
- Helped customers with questions about company services, making sure they got the information they needed.
- Processed orders quickly to keep things running smoothly.
- Listened to customer complaints and worked to find fair and helpful solutions.
- Created and updated weekly work schedules to keep everything organized.
- Solved scheduling conflicts
- Called and emailed customers with friendly reminders about their upcoming appointments.
Christmas Party Assistant (Volunteer)
LOBLAWS COMPANY LIMITED
12.2019 - 12.2019
- 8 hour event
- Monitored and ensured the safety of all rides and play areas for children.
- Engaged with children to create a fun and welcoming environment while prioritizing their safety and happiness.
- Communicated effectively with parents and event staff to address concerns and provide assistance as needed.
Education
Bachelor's Degree - Criminology And Psychology
Western University Ontario
London, ON04.2026
Skills
- Administrative Experience
- Customer Service
- Time Management
- Excellent Communication Skills
- Organizational Skills
- Fast Learner
- Teamwork and Collaboration
- Bilingual
- Problem-solving
- Leadership
- Adaptability and flexibility
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- Standard First Aid & CPR/AED level C
Timeline
DSW Worker
Luso Canadian Charitable Society
06.2023 - 09.2023
Customer Service/Office Administrator (Part-Time)
Bombolini Solutions
06.2021 - 08.2022
Customer Service/Scheduler (Part-Time)
Ray Of Light Contracting
01.2020 - 05.2021
Christmas Party Assistant (Volunteer)
LOBLAWS COMPANY LIMITED
12.2019 - 12.2019
Bachelor's Degree - Criminology And Psychology
Western University Ontario