Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stefan Martoiu

Calgary,AB

Summary

Experienced Auto Claims Adjuster with over 7 years of combined insurance, insolvency, banking and sales experience in fast-growth environments.

Overview

7
7
years of professional experience

Work History

National Auto Claims Adjuster

Aviva
11.2022 - Current
  • Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism
  • Investigate and claims by reviewing collision reports, interviewing and obtaining statements from insureds, unlisted drivers and witnesses to accurately assess liability and determine coverage
  • Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts
  • Meticulously document the claim process and adhere to company policies and regulatory standards

Commercial Property and Auto UA

Intact
09.2021 - 11.2022
  • Reviewed and evaluated new business application and renewals to determine risks, premium, extend of coverage and added conditions
  • Processed endorsements, COIs, cancellations, ran background and credit checks as well as driving record checks
  • Excellent customer service to brokers and claims handling support

Debt Relief Consultant

Bromwich+Smith
01.2019 - 09.2021
  • Ranked top 5 best lead-to-conversion rate
  • Advanced level knowledge of Canada’s Bankruptcy and Insolvency Act in all provinces
  • Delivered a compassionate and empathetic client centric experience while exercising sound judgement to diagnose and recommend solutions to individuals and businesses seeking debt relief
  • Analyze individual’s and business assets, income documentation, expenses and create budgets
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients

Education

C11, C12, C14 -

Chartered Insurance Professional
Calgary, AB

Bachelor of Business Administration - Finance

SAIT
Calgary, AB
01.2018

Skills

  • Claims Handling
  • Policy Interpretation
  • Claims Investigation
  • Insurance regulations knowledge
  • Technical knowledge
  • Insurance Underwriting
  • Sales Support
  • Analyzing data
  • Risk Assessment
  • Application Review
  • Business Development
  • Multitasking Abilities
  • Excellent Communication
  • Critical Thinking
  • Problem Resolution
  • Organization and Time Management
  • Calm Under Pressure
  • Attention to Detail
  • MS Excel
  • Process Improvements

Languages

English
Native or Bilingual
Romanian
Native or Bilingual

Timeline

National Auto Claims Adjuster

Aviva
11.2022 - Current

Commercial Property and Auto UA

Intact
09.2021 - 11.2022

Debt Relief Consultant

Bromwich+Smith
01.2019 - 09.2021

C11, C12, C14 -

Chartered Insurance Professional

Bachelor of Business Administration - Finance

SAIT

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Stefan Martoiu