Summary
Overview
Work History
Education
Skills
References Available
Languages
Work Preference
Work Availability
Software
Timeline
Generic

Nicole Garofalo

Summary

Seasoned Auto Claims Adjuster with 3 a-year background in preparing insurance claims for vehicle damages. Superb knowledge of resolution and claim settlement procedures. Familiarity with general liability procedures and auto insurance policies. Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits. Personable Auto Claims Adjuster with first-rate skills in risk assessment, mitigation and policy interpretation. Adept at investigating and resolving liability exposures in over 5 states while abiding by each state's specific requirements. Talented at organizing and prioritizing time-sensitive claims and projects. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Auto Claims Adjuster II

Intact Insurance
01.2022 - 06.2023
  • Receiving client calls for existing new claims, escalation, recalls
  • Promote a professional, positive and respect, by working remotely in a team group environment with integrity in and professionalism
  • Demonstrate leadership with Intact values, delegation of authority, policies/procedures and leadership standards
  • Ensure timely and thorough input to new or existing claims
  • Identify eligibility and/or entitlement, ensuring quick access to new claims
  • Complete new claims and adding to existing claims by ensuring all fields are complete to be able to move to appraisal and adjuster estimate and settlement offer to present to insured
  • Answer clients queries promptly and provide high quality customer service and insuring all queries are noted on insureds claim
  • Completing rental designation for insured for the time insureds vehicle is being repaired
  • Overlooking which body shop insured vehicle will be going to accommodating our insured proximity
  • Working with and navigating multi programs within a claim multi tasking and completing claim thoroughly.

Sales/Assistant Management

Sling Choker MFG.
06.2016 - 01.2022
  • Receiving customer calls for orders, complaints, recalls,processing orders
  • Promote a professional, positive and respectful workplace by leading staff with integrity and professionalism
  • Assisted in the development of training materials to standardize employee knowledge and performance.
  • Support in Management for our Satellite Store, placing orders, taking orders, processing orders and funds for our Satellite Store
  • Assist with outside sales to recruit new customers
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Boosted revenue by upselling products and providing personalized recommendations based on client needs.

Sales

Fastenal
06.2012 - 05.2016
  • Direct approach to planning, organizing and coordinating my daily activities ensures sales goals are met
  • My ultimate goal is to keep 90% of my account base active each month
  • Research, gather, and analyze current accounts and respond to outstanding accounts
  • Close attention to trends and patterns of individual accounts equaled resolution of outstanding accounts with a 90% success rate
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Collaborated with sales teams to ensure alignment of credit policies and sales strategies.
  • Promote a professional, positive and respectful workplace by leading staff with integrity and professionalism.


Education

High School Diploma -

Cardinal Newman High School
Hamilton, ON

CIP - Chartered Insurance Professional

Insurance Institute of Canada
Toronto, ON

Automotive Claims Adjuster -

Bill 168: Workplace Discrimination and Harassment Prevention -

Workplace Hazardous Materials Information Systems (WHMIS) training -

Skills

  • Excel
  • Progi
  • Knowledgeable in Audatex
  • Croms
  • Natural disaster experience
  • Contact Claims
  • Aim
  • Impact Auto
  • Teams
  • Zoom
  • Ontario Tow Calculator
  • Arms
  • Claims Handling
  • Policy Interpretation
  • Claims Investigation
  • Insurance regulations knowledge
  • Damage Assessment
  • Multi-line phone system
  • Technical knowledge
  • Risk Assessment
  • Claims process explanation
  • Customer service expertise
  • Proficient in Contact 360
  • Claims Assessments
  • Insurance Policy Coverage Knowledge
  • Analyzing Claims
  • POS Transactions
  • Liability Determinations
  • Settlement Determinations

References Available

True

Languages

English
Full Professional

Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Career advancementWork from home optionPersonal development programsHealthcare benefits

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Audatex

Contact 360

Aim 90

Microsoft Teams

Croms

Progi

Arms

Rely

Timeline

Auto Claims Adjuster II

Intact Insurance
01.2022 - 06.2023

Sales/Assistant Management

Sling Choker MFG.
06.2016 - 01.2022

Sales

Fastenal
06.2012 - 05.2016

High School Diploma -

Cardinal Newman High School

CIP - Chartered Insurance Professional

Insurance Institute of Canada

Automotive Claims Adjuster -

Bill 168: Workplace Discrimination and Harassment Prevention -

Workplace Hazardous Materials Information Systems (WHMIS) training -

Nicole Garofalo