Stefan Garcia
Calgary,AB
Summary
Dynamic and results-oriented professional with extensive experience as a Customer Sales Representative at Cartech Enterprises Limited. Excelled in enhancing customer satisfaction and sales productivity through expert account management and product knowledge. Demonstrated exceptional communication and problem-solving abilities, leading to increased efficiency and customer trust. Skilled in CRM software and adept at fostering positive customer engagements.
Overview
3
3
years of professional experience
Work History
Customer Sales Representative
Cartech Enterprises Limited
01.2021 - 08.2023
- Described product highlights and benefits to help guide purchasing decisions.
- Helped customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders concerning vehicles specifications and availability
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Emphasized vehicle specifications to meet customer needs.
- Streamlined internal processes for better efficiency in handling customer inquiries and order processing.
- Verified vehicle delivery schedules and processes.
- Recorded accurate and efficient records in customer database.
- Maintained current knowledge of evolving changes in marketplace.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Kept detailed records of daily activities through online customer database.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
Associate of Science - Software Development
Southern Alberta Institute of Technology
Calgary, AB08-2025
Skills
- Microsoft Excel
- Customer Account Management
- Product Knowledge
- Customer Engagement
- Data entry proficiency
- CRM software expertise
- Inventory Management
- Self Motivation
- Task Prioritization
- Decision-Making
- Effective Communication
- Microsoft Office
- Team Collaboration
- Team Leadership
- Customer Satisfaction
- Reliability
- Multitasking
- Problem-solving abilities
- Processing payments
- After-sales communication
Languages
English
Native or Bilingual
Interests
- Gym Workouts
- Music
- Cooking
- Tech enthusiast, passionate about exploring the latest advancements and innovations
Timeline
Customer Sales Representative
Cartech Enterprises Limited
01.2021 - 08.2023
Associate of Science - Software Development
Southern Alberta Institute of Technology
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