Yannick Emmanuel KAMGANG NZOYEM
Customer service representative
Shawinigan,Canada
Summary
Bilingual customer service representative professional hardworking and focused Administrative professional offering excellent polished communication skills, planning and prioritization skills demonstrated through 5 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets.
Overview
8
8
years of professional experience
Work History
Customer Sales Representative
Sunwing Vacations
Laval, QC
01.2023 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Customer Service Representative
KELLY CONNECT/ Apple inc
Edmonton, AB
06.2022 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services and company information.
- Collected and analyzed customer information to prepare product or service reports.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and quickly troubleshot errors.
- Responded to telephone, email and in-person inquiries regarding apple's devices operation, use and repair.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Patiently walked individuals through basic troubleshooting tasks.
- Activated accounts for clients interested in new services.
- Processed around 120 invoices each weeks and mailed documentation to clients
- Resolved technical and non-technical issues over phone with 25 customers daily
Customer Service Representative
Central Civil Solutions inc
Edmonton, AB
06.2021 - 06.2022
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating
- Contacted clients to verify account information and maintain accuracy, resulting in 95% increase in client satisfaction
Administration Manager
FISCALIA INTERNATIONAL
DOUALA, LITTORAL
01.2019 - 05.2021
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Learned and applied preferred systems for scheduling, purchasing and problem-solving.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed 10 employees with continuous coaching and mentoring
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Built excellent employee experience through culture of service and execution of employee assistance programs.
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Managed 10 employees with continuous coaching and mentoring
Account Manager
FISCALIA INTERNATIONAL
DOUALA, LITTORAL CAMEROON
05.2015 - 12.2019
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Identified key entry points to enhance market penetration and maximize returns.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
- Used accounting software to prepare weekly and monthly financial reports.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Prepared agendas and took notes at meetings to archive proceedings.
- Produced detailed reports to track trends and keep senior management informed.
- Aided colleagues, managers and customers through regular communication and assistance.
- Guided 6 employees by researching and interpreting accounting policies and applying observations and recommendations to operational issues
- Applied mathematical abilities to calculate and check figures in accounting systems
Education
Master of Business Administration - APPLIED TAXATION
I.S.C.A.C
DOUALA CAMEROON05.2021
BBA - Taxation And Accounting
I.S.C.A.C.
DOUALA CAMEROON05.2019
Skills
- Report preparation
- Complaint resolution
- Professional telephone demeanor
- Administrative support
- Training and Development
- Interpersonal Communication
- G-Suite / MS Office
- Flexible and Adaptable
- Dependable and Responsible
- Clerical Support
- Analytical and Critical Thinking
- Software Proficiency
- Microsoft PowerPoint
- Account Management
- Customer Relations
- Microsoft Excel
- Business Development Understanding
- Staff Training
- Managing Multiple Tasks
Timeline
Customer Sales Representative
Sunwing Vacations
01.2023 - Current
Customer Service Representative
KELLY CONNECT/ Apple inc
06.2022 - Current
Customer Service Representative
Central Civil Solutions inc
06.2021 - 06.2022
Administration Manager
FISCALIA INTERNATIONAL
01.2019 - 05.2021
Account Manager
FISCALIA INTERNATIONAL
05.2015 - 12.2019
Master of Business Administration - APPLIED TAXATION
I.S.C.A.C
BBA - Taxation And Accounting
I.S.C.A.C.
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