Steeve Morissette
L'Ancienne-Lorette,QC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Evident Scientific
10.2010 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Trained staff on operating procedures and company services.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Tracked customer service cases and updated service software with customer information.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Siemens Healthcare Diagnostics
12.2003 - 10.2010
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
McKesson
05.2001 - 12.2003
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promptly responded to inquiries and requests from prospective customers.
- Developed and updated databases to handle customer data.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Bachelor of Science - Political Science
Université Laval
Quebec, QCSkills
- Customer Service
- Merchandise Orders and Exchanges
- Staff Training
- Microsoft PowerPoint
Additional Information
• Perfectly bilingual (French/English) spoken and written.
• Experience in customer service in the pharmaceutical, medical and technological fields.
• Holder of a bachelor's degree in political science.
• Good computer knowledge with experience in Microsoft Office, Excel, Word, SAP, AS-400 and Net Suite.
• General experience in office procedures.
• Excellent communicator.
• Punctual, meticulous and with a great capacity for adaptation.
• Able to work under pressure
Timeline
Customer Service Representative
Evident Scientific
10.2010 - Current
Customer Service Representative
Siemens Healthcare Diagnostics
12.2003 - 10.2010
Customer Service Representative
McKesson
05.2001 - 12.2003
Bachelor of Science - Political Science
Université Laval
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