Steev Tom Alenchery
Ottawa,ON
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Saks OFF 5TH through exceptional cash handling and empathy. Skilled in customer relations and cash register operation, consistently contributing to team success and business growth. Demonstrated leadership at Alenchery Travels by boosting team performance and resolving escalated issues, ensuring a positive impact on overall service excellence.
Overview
2
2
years of professional experience
Work History
Cashier & Customer Service Representative
Saks OFF 5TH
12.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cashier Specialist
Walmart
05.2023 - 12.2023
- Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
- Assisted customers in locating products throughout the store for enhanced shopping experiences and increased sales opportunities.
- Supported Type and Type departments with merchandising, product retrieval and customer service needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted cashier team with resolving problems and maintaining efficiency.
Customer Service Representative Team Lead
Alenchery Travels
08.2022 - 04.2023
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Improved overall call center performance with effective coaching and feedback to team members.
- Served as a liaison between management and staff, effectively communicating updates on company policies and procedures.
Education
Interactive Media Design - Design Studies
Algonquin College
Ottawa, ONBachelor Of Commerce - Commerce And Business Administration
KURIAKOSE ELIAS SCHOOL
Kerala, India06.2021
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Time management skills
- Patience and Empathy
- Cash Handling
- Customer service excellence
- Customer Relations
- Cash Register Operation
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Cashier & Customer Service Representative
Saks OFF 5TH
12.2023 - Current
Cashier Specialist
Walmart
05.2023 - 12.2023
Customer Service Representative Team Lead
Alenchery Travels
08.2022 - 04.2023
Interactive Media Design - Design Studies
Algonquin College
Bachelor Of Commerce - Commerce And Business Administration
KURIAKOSE ELIAS SCHOOL
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